NLNikita Li
@nikitali
Motivated customer support and sales agent with team leadership experience.
LatviaWhat I'm looking for
Hello! My name is Nikita Li, and I am an experienced customer support and sales agent based in Latvia. With a strong background in support, sales, tourism, and hospitality, I have honed my skills in multitasking, problem-solving, and delivering excellent service. My journey has led me to take on roles such as a junior supervisor and team lead, where I guided teams towards achieving sales targets and providing top-notch customer support.
Currently, I serve as a customer support/sales supervisor at Whizz, where I lead a remote team, oversee incoming leads, and refine sales strategies to enhance customer engagement. My commitment to optimizing operations and maximizing efficiency has been instrumental in converting leads into satisfied customers. I am eager to contribute to your team’s success and growth in this industry.
Experience
Work history, roles, and key accomplishments
WHCustomer Support/Sales Supervisor
Whizz
Nov 2023 - Present (1 year 7 months)
Leading a remote team of sales and support representatives, guiding them to achieve sales targets and provide excellent customer support. Responsible for overseeing lead handling, task assignments, and refining sales strategies to enhance customer engagement.
WHCustomer Support/Sales Agent
Whizz
Dec 2022 - Nov 2023 (11 months)
Efficiently handling a large volume of inbound and outbound calls, providing information about products, addressing customer concerns, and utilizing sales techniques to convert leads into clients.
Customer Care/IT Support
Eteacher-Group
Feb 2022 - Jul 2022 (5 months)
Provided customer support through inbound and outbound calls and chats, addressing customer inquiries and upselling services. Gained experience in managing customer information and administrative tasks.
Assistant Property Manager
Airbnb/Booking
Mar 2019 - Oct 2020 (1 year 7 months)
Managed multiple properties, responded to guest inquiries, updated listings, and ensured a welcoming environment for guests. Developed skills in teamwork and effective communication.
Education
Degrees, certifications, and relevant coursework
HAHubSpot Academy
Certificate, Sales Management
2023 - 2023
Completed a certificate program in Sales Management, enhancing skills in managing sales teams and optimizing sales processes.
HAHubSpot Academy
Certificate, Sales
2022 - 2023
Completed a certificate program in Inbound Sales, focusing on effective sales techniques and customer engagement strategies.
COCoursera
Certificate, IT Support
2022 - 2022
Completed a Google IT Support certificate, gaining foundational knowledge in IT support and customer service.
Rigas Hanzas vidusskola
High School Degree, General Studies
2001 - 2013
Completed high school education with a focus on general studies, preparing for further education and career opportunities.
Tech stack
Software and tools used professionally
Availability
Location
LatviaAuthorized to work in
Social media
Job categories
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