SPShubham Priyadarshi
@shubhampriyadarshi
WordPress developer and technical support specialist delivering fast resolutions and optimized, responsive sites.
IndiaWhat I'm looking for
I am a WordPress developer and technical support specialist with five years of experience building, customizing, and troubleshooting themes and plugins. I have supported global users of Divi, Extra, Bloom, and Monarch while collaborating with product and development teams to drive improvements.
I resolved over 8,000 customer issues involving theme customization, plugin conflicts, performance optimization, and debugging, and received a letter of recommendation for exceptional service. I also managed multiple freelance projects, implemented custom CSS, configured plugins, and provided client training on WordPress management.
I focus on responsive, SEO-friendly design, website speed optimization, and clear communication. I bring strong customer-support operations skills, feedback analysis experience, and an ability to quickly learn new ecosystems and workflows.
Experience
Work history, roles, and key accomplishments
ETTechnical Support Specialist
Elegant Themes
Jan 2023 - Jan 2025 (2 years)
Provided advanced technical support for Divi, Extra, Bloom, and Monarch to a global user base, resolving 8,000+ issues and consistently achieving high customer satisfaction. Acted as liaison between product, development, and support teams to identify and prioritize bug fixes and product improvements.
WordPress Developer
Freelance
Jan 2020 - Jan 2023 (3 years)
Designed and customized responsive WordPress sites for clients, managed multiple projects, implemented plugins and custom CSS, and provided training and ongoing site maintenance to ensure SEO-friendly, high-performing websites.
Education
Degrees, certifications, and relevant coursework
S.D.M.C.E.T College, Dharwad
Bachelor of Technology, Computer Science
2014 - 2018
Completed a Bachelor of Technology in Computer Science at S.D.M.C.E.T College, Dharwad from 2014 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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