Nikhil Suryawanshi

I am a dedicated Technical Support Associate with a strong background in providing exceptional customer service in a SaaS environment. My experience at Invisible Technologies allowed me to deliver technical support and troubleshooting for B2B clients, ensuring seamless onboarding and issue resolution for enterprise-level partners. I standardized technical support documents, which significantly reduced ticket volumes and empowered consumers to resolve issues independently.

In my previous role at Seatgeek, I honed my skills in customer support by analyzing client needs and implementing effective solutions. My contributions to the Knowledge Base and my ability to maintain above-average KPIs led to multiple recognitions as Performer of the Week. I thrive in collaborative environments, having worked closely with senior engineers on Azure and Power BI projects, and I am always eager to learn and grow in my technical capabilities.