srihari sanjeevaiah
@sriharisanjeevaiah
IT professional with expertise in product support and software troubleshooting.
IndiaWhat I'm looking for
I am an IT professional with over 4 years of experience in product support and software application troubleshooting. My expertise lies in ensuring timely resolution of help desk tickets and enhancing collaboration between product support and development teams. I excel in creating client-specific documentation and possess strong communication, analytical, and problem-solving skills.
Throughout my career, I have developed a solid technical foundation, particularly in SQL, Python, and UNIX. I have hands-on experience with various tools such as Confluence, Jira, and AWS, which have enabled me to produce high-quality documentation and improve support efficiency. My passion for enhancing user experiences drives me to continuously seek process improvements and deliver exceptional service to clients.
I am adept at managing customer communications and prioritizing their needs, ensuring that inquiries are addressed accurately and efficiently. My ability to multitask and maintain a professional demeanor during support sessions has consistently led to increased customer satisfaction and reduced ticket resolution times.
Experience
Work history, roles, and key accomplishments
Technical Support Associate
Roche UK
Apr 2023 - Present (2 years 2 months)
Provided technical support, creating clear and user-friendly documentation for technical and non-technical audiences. Utilized Confluence, Jira, and GitHub Pages for managing and sharing technical content. Managed and prioritized incoming support tickets and incidents based on severity and impact.
Technical Support Associate
INTELLIGRAFT SOLUTIONS PRIVATE LIMITED
Apr 2023 - Present (2 years 2 months)
Created comprehensive technical documentation for Roche UK, simplifying complex cloud and SaaS product concepts for both technical and non-technical audiences. Provided timely product support, collaborating with development teams to troubleshoot and resolve complex technical issues, enhancing application performance and functionality. Managed and prioritized incoming support tickets, performed SQL
Product Support Analyst
Intelligraft Solutions Private Limited
Apr 2021 - Present (4 years 2 months)
Provided timely product support to end-users, resolving software-related issues and ensuring minimal disruption to operations. Collaborated with development teams to troubleshoot and resolve complex technical issues, enhancing application performance and functionality. Conducted routine system maintenance tasks, including software updates, patches, and upgrades to ensure system stability and relia
Application Support Engineer
INTELLIGRAFT SOLUTIONS PRIVATE LIMITED
Apr 2021 - Present (4 years 2 months)
Provided application support for British Telecom, focusing on troubleshooting and resolving software-related issues. Utilized SQL for database analysis, Unix for system management, and APIs for integration problem-solving. Managed incident tracking and collaboration using Jira, monitored application performance with Splunk, and leveraged AWS for cloud-based solutions.
Application Support Engineer
British Telecom
Apr 2021 - Present (4 years 2 months)
Provided application support, troubleshooting web-based applications and utilizing UNIX for product support. Managed customer communications through email and chat, ensuring accurate and efficient resolution of inquiries. Utilized BMC Remedy for ticketing and tracked cases, updating clients on progress.
Education
Degrees, certifications, and relevant coursework
Yogi Vemana University
B.Com, Commerce
Completed a Bachelor of Commerce degree at Yogi Vemana University in Kadapa, Andhra Pradesh. The curriculum provided a foundational understanding of business principles and practices.
Yogi Vemana University
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce degree. The curriculum provided a foundational understanding of business principles and practices.
Availability
Location
IndiaAuthorized to work in
Interested in hiring srihari?
You can contact srihari and 90k+ other talented remote workers on Himalayas.
Message srihariFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
