Ajit Vardhan

AV

Open to opportunities

Ajit Vardhan

@ajitvardhan

I lead customer success teams serving North American customers, improving KPIs, retention, and escalations.

What I'm looking for

I'm looking to lead customer success or operations teams where I can improve KPIs, customer retention, service quality, and escalation management for global customers.

I'm currently leading 10+ customer success associates at Magnemite Media, supporting US and Canadian customers while driving KPIs, coaching, and escalations.

At Wingsmate Technologies, I managed operations and strategic accounts with a focus on improving customer retention. Previously, at SVK Global Solutions, I led training, team performance, and service quality, earning multiple performance awards.

Across more than 10 years, I've worked in customer success, technical sales, operations, account management, and technical support. I bring hands-on experience helping teams deliver stronger customer outcomes and business growth.

I communicate in English, Hindi, and Telugu and enjoy leading customer-facing teams through performance, quality, and continuous coaching.

Experience

Work history, roles, and key accomplishments

ML

Current

Customer Success Team Lead

Current

Magnemite Media Pvt. Ltd.

Feb 2025 - Present (1 year 8 months)

Lead a team of 10+ associates supporting US and Canadian customers while maintaining customer experience and performance targets. Handle customer conversations, escalations and solution discussions while identifying opportunities to improve retention and customer value.

Customer Experience Team Leadership Escalation Management Retention Coaching Communication Skills Problem Solving

ML

Current

Customer Success Team Lead

Current

Magnemite Media Pvt Ltd

Feb 2025 - Present (1 year 8 months)

Lead 10+ associates supporting US and Canadian customers. Drive KPIs, coaching, and escalations.

Customer Success Team Leadership KPIs Escalation Handling Coaching

WT

Account Management Manager

Wingsmate Technologies

Feb 2024 - Jan 2025 (11 months)

Managed operations and strategic accounts while improving customer retention.

Account Management Operations Management Customer Retention

SS

Business Development Team Leader

SVK Global Solutions

Jul 2021 - Feb 2024 (2 years 7 months)

Led training, team performance, and service quality. Received multiple awards.

Team Leadership Training Performance Management Service quality

SL

Technical Sales Executive

Selectsys Pvt Ltd

Executed technical sales activities to drive revenue and customer engagement.

Technical Sales

SS

Technical Sales Representative

SVK Global Solutions

Represented technical sales functions to support business growth.

Technical Sales

MS

Technical Support & Sales

Milestone Global Solutions

Provided technical support and sales services to customers.

Technical Support Sales

Education

Degrees, certifications, and relevant coursework

Ajit hasn't added their education

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Tech stack

Software and tools used professionally

Microsoft Teams

HubSpot

Google Workspace

WordPress

Microsoft Excel

Google Ads

Zoho CRM

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