Tanmay Keny
@tanmaykeny
Customer Operations & Delivery Specialist | 6+ Yrs Exp | Cross-Functional Coordination, Client Onboarding & SLA Governance in FinTech, BFSI & Cloud.
IndiaWhat I'm looking for
I’m a process-driven professional with 6+ years of corporate experience specializing in cross-functional coordination, account operations, and service delivery management. I focus on orchestrating the post-sales lifecycle—client onboarding, contract execution, and workflow alignment across FinTech, BFSI, Cloud, and Real Estate ecosystems.
In my current role as Deputy Sales Manager, I execute sales strategies to improve channel performance and elevate customer engagement. I cultivate partner and client relationships to drive high satisfaction and retention, while analyzing market trends to uncover growth opportunities and operational improvements.
Previously, as a Key Account Manager and Customer Success leader, I grew profitability and expanded client bases through consultative selling, negotiation, and upselling/cross-selling. I stayed relentlessly SLA-focused, ensuring operational quality and issue resolution without commercial targets.
I also bring delivery discipline from managing 5+ key projects across Fintech, RPO, E-Commerce, OTT, and BFSI Automation Solutions, achieving a 95% client satisfaction rate. I’ve built my career around structured execution, stakeholder management, and continuous alignment between outcomes and business goals.
Experience
Work history, roles, and key accomplishments
Deputy Sales Manager
The House of Abhinandan Lodha
Apr 2025 - Oct 2025 (6 months)
Executed sales strategies to improve channel performance and strengthen customer engagement, contributing to improved revenue streams. Managed partner/client relationships, ensured SLA-aligned issue resolution, and drove promotional initiatives to increase brand visibility.
Key Account Manager
Shivaami Cloud Service Pvt. Ltd.
May 2023 - Jan 2025 (1 year 8 months)
Managed key accounts to drive a 30% increase in account profitability and grew the client base by 15% through consultative selling. Negotiated high-value contracts, identified upsell/cross-sell opportunities, and performed competitor analysis to improve cloud services positioning.
Project Delivery Manager
Imperative Business Ventures Ltd.
Mar 2021 - May 2023 (2 years 2 months)
Delivered 5+ projects across Fintech, RPO, E-Commerce, OTT, and BFSI automation solutions, achieving a 95% client satisfaction rate. Streamlined delivery processes through cross-functional collaboration and aligned outcomes with business goals to improve ongoing client engagement.
Sales Executive
Instalogics Logistics Pvt. Ltd.
May 2018 - Jun 2019 (1 year 1 month)
Managed the full sales cycle from lead generation to closure, supporting consistent revenue growth. Negotiated high-value deals and implemented customer-focused solutions to improve retention.
Performed airline fare audits with 99.9% accuracy using multiple GDS systems (Amadeus, Galileo, Sabre, Worldspan, Apollo). Improved service quality by identifying and resolving process gaps in collaboration with clients and internal teams.
Education
Degrees, certifications, and relevant coursework
Dr. V. N. Bedekar Institute of Management Studies
MBA/PGDM, Business Administration
Earned an MBA/PGDM from Dr. V. N. Bedekar Institute of Management Studies in 2021.
V.P.M.'s R.Z Shah College of Arts, Science & Commerce
B.B.A./B.M.S., Business Administration
Completed B.B.A./B.M.S. at V.P.M.'s R.Z Shah College of Arts, Science & Commerce in 2017.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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