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Niket Patel

@niketpatel1

I turn customer and operational data into dashboards, insights, and process improvements using SQL, Python, and Power BI.

India

Message

What I'm looking for

I'm looking to use SQL, Python, Power BI, and Tableau to turn complex data into KPI reporting, actionable insights, and process improvements that support better business decisions.

I've used root-cause analysis and customer inquiry data at Admiral Solution and Amazon via Concentrix to reduce repeat contacts, improve resolution times, and strengthen customer experience. At Admiral Solution, my analysis of 400+ monthly inquiries helped drive a 20% reduction in ticket volume and repeat calls.

I build data-driven reporting with SQL, Python, Power BI, Tableau, DAX, and Power Query. My projects include an interactive support ticket dashboard that surfaced process-improvement opportunities and exploratory analysis that translated trends into business recommendations.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Admiral Solution

Dec 2023 - Jun 2025 (1 year 6 months)

Resolved complex UK insurance inquiries and achieved a 15% reduction in repeat contact rates through root-cause analysis. Analyzed 400+ monthly inquiries to drive a 20% reduction in ticket volume and reduced resolution time by 30%.

Root Cause Analysis Data Analysis Customer Support Process Improvement Stakeholder Management

Customer Support Executive

Amazon

Dec 2022 - Aug 2023 (8 months)

Resolved complex order fulfillment issues, achieving 95% customer satisfaction and reducing repeat contacts by 20%. Maintained high accuracy and first-call resolution while handling 50+ daily inquiries.

Customer Support Root Cause Analysis Process Improvement Communication Skills Problem Solving