nikaku sager
@nikakusager
Dedicated restaurant manager with a focus on operational efficiency.
What I'm looking for
I am a results-driven professional with a Bachelor’s degree in Operations Management from De La Salle University-Dasmarinas. My career began as a Customer Service Associate at The Belly Rub Restaurant, where I honed my skills in customer satisfaction and retention. This experience laid the foundation for my subsequent role as a Restaurant Manager at Global Food Group Innovations, where I successfully led teams and improved operational processes.
Throughout my career, I have demonstrated strong communication skills and a customer-centric mindset. I have a proven track record of identifying areas for operational improvement, optimizing processes, and enhancing staff training programs. My leadership experience has equipped me with the ability to foster teamwork and create a positive working culture, ensuring that both employees and customers have a rewarding experience.
Experience
Work history, roles, and key accomplishments
Staff Training and Development Supervisor
Global Food Group Innovations
Jan 2018 - Jan 2019 (1 year)
Led training sessions focused on customer service and health standards, fostering a positive work culture and enhancing team performance.
Operational Efficiency Improvement
Global Food Group Innovations
Jan 2017 - Jan 2018 (1 year)
Identified and implemented operational improvements in inventory management and staff scheduling, optimizing processes for better efficiency.
Restaurant Manager
Global Food Group Innovations
Jan 2016 - Jan 2017 (1 year)
Oversaw restaurant operations, focusing on communication, organization, and problem-solving to enhance customer experience and operational efficiency.
Customer Service Associate
The Belly Rub Restaurant
Jan 2015 - Jan 2016 (1 year)
Provided exceptional customer service, focusing on customer satisfaction and retention. Managed average handling time effectively to enhance service delivery.
Education
Degrees, certifications, and relevant coursework
De La Salle University - Dasmariñas
Bachelor of Science, Operations Management
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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