At Jollibee Foods Corporation, I served as an Assistant Restaurant Manager, supporting store operations, marketing execution, and customer service. I earned Gold ratings in aggregator audits and was a JEDS Elite Club Member for three consecutive quarters.
I improved delivery fulfillment by reorganizing crew responsibilities and optimizing order handling, helping reduce missed orders and speed up delivery. I also managed JEDS, Grab, and Foodpanda orders.
My work in store operations was recognized with the PAPE Award in 2024 and Gold Awards in the JWS Global Quality Management Audit in 2023 and 2024. I maintained 100% compliance in store audits and strengthened inventory controls to reduce variance and waste.
At Davao Light and Power Company, Inc., I handled customer complaints, case management, work order coordination, and customer records. During my on-the-job training at San Lorenzo Ruiz Fishing Industry, I supported administrative work by encoding transaction data, organizing records, and preparing reports.
