Open to opportunities

Wilson Figueroa

@wilsonfigueroa

Message

Dedicated Branch Manager with exceptional interpersonal skills.

Philippines

Message

What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative work environment.

I am a dedicated and organized professional with exceptional interpersonal skills and a strong ability to work collaboratively in a team environment. As a Branch Manager at SM Caloocan, I oversee inventory management, scheduling, and all branch-related concerns, ensuring smooth operations and high customer satisfaction.

Previously, I served as an Assistant Restaurant Manager at Jollibee Foods Corporation, where I managed delivery, drive-thru operations, and customer inquiries. My experience also includes roles at Burger King and Papa John's Pizza, where I honed my skills in cash control, inventory management, and customer service. I am eager to learn and develop new skills, consistently seeking new responsibilities across various employment sectors.

Experience

Work history, roles, and key accomplishments

Current

Branch Manager

Current

EO-Executive Optical

Oct 2023 - Present (1 year 8 months)

Managed overall branch operations, including inventory monitoring, staff scheduling, and addressing branch-related concerns. Ensured efficient daily functioning and operational excellence.

Inventory Management Scheduling Team Leadership Customer Service Sales Financial Reporting

Assistant Restaurant Manager

Jollibee Foods Corporation

Sep 2018 - Aug 2023 (4 years 11 months)

Oversaw delivery, drive-thru, and marketing initiatives to enhance customer experience and operational flow. Managed customer complaints and inquiries, ensuring high satisfaction levels.

Delivery Management Drive Thru Operations Marketing Strategy Customer Service

Manager

Perf Restaurant Inc. (Burger King)

Feb 2016 - Jul 2018 (2 years 5 months)

Supervised counter, dining, delivery, and drive-thru operations, ensuring smooth service delivery. Responsible for cash control, inventory management, and ordering supplies to maintain stock levels.

Inventory Management Supply Chain Management Customer Service Team Leadership Drive Thru Operations Delivery Management

Restaurant Team Member

Papa John's Pizza (Berjaya Pizza Philippines Inc.)

Jul 2014 - Oct 2014 (3 months)

Performed back-of-house duties, specializing in pizza preparation and assembly. Contributed to efficient kitchen operations and maintained high standards of food quality.

Pizza Preparation Teamwork

Food Service Crew

Jollibee Corporation

Feb 2011 - Apr 2014 (3 years 2 months)

Operated various food service stations including grill, fry, stock, pantry, and dining areas. Ensured efficient food preparation, stock management, and customer service in a fast-paced environment.

Pantry Management Dining Service Customer Service Team Collaboration Grill Operation Fryer Operation