Nihad Mohialden

I've supported customer service operations at Zain Sudan Call Center, resolving customer concerns, managing relationships, and introducing products and promotions to customers.

At Raneen International for Multi Activities, I led projects for new services and products, from provider contracts and system setup through subscriber monitoring and activation issue resolution. I also created promotional designs and bulk SMS campaigns while coordinating with communication companies and development units.

My background combines information technology and marketing, including a B.Sc. in Information Technology and an MBA in Marketing. I've also completed PMP training and professional diplomas in marketing and career excellence.

I'm comfortable working across different cultural backgrounds, collaborating in teams, and performing under pressure. I bring communication skills, customer-care process awareness, and familiarity with Microsoft Windows, Office, and internet tools.