Alagib Alhaj
@alagibalhaj
Dedicated operation team leader with strong customer service skills. Bachelor in Accounting
What I'm looking for
I am a passionate and driven professional with a Bachelor’s degree in Accounting from AL-Neelain University. Over the past few years, I have honed my skills in customer service and operations management, particularly during my tenure as an Operation Team Leader at Interface CO. Ltd. Here, I successfully led various projects outsourced from Malomatia in Qatar, including initiatives for the Primary Health Care Corporation and the Ministry of Public Health. My role involved managing customer inquiries, guiding them through complex processes, and ensuring high levels of satisfaction.
Prior to my leadership role, I excelled as a Customer Service Representative, where I developed a strong foundation in handling customer inquiries and complaints effectively. My experience as an Assistant Auditor further enhanced my analytical skills and attention to detail. I thrive in fast-paced environments and am adept at multitasking, having balanced my responsibilities as an Assistant Auditor and Operation Team Leader simultaneously. I am eager to leverage my skills and experience to contribute to a dynamic team and help achieve organizational goals.
Experience
Work history, roles, and key accomplishments
Operation Team Leader
Interface CO. Ltd
Jan 2022 - Jun 2023 (1 year 5 months)
Led operations for outsourced projects from Malomatia-Qatar, including managing appointment bookings for PHCC and handling customer inquiries for MOPH regarding Covid-19, food safety, and health insurance. Responsible for escalating customer complaints and guiding registrations for food businesses.
Customer Service Representative
INTERFACE CO. Ltd
Jan 2021 - Dec 2021 (11 months)
Provided excellent customer service for projects including PHCC, MOPH, Food Safety, and Health Insurance. Handled customer inquiries and provided information across various health-related services.
Assistant Auditor
Expertise Sudan
Sep 2022 - Present (2 years 10 months)
Assisted with auditing tasks and financial reviews. Demonstrated ability to multitask by balancing this role with another full-time position until work was suspended due to conflict.
Education
Degrees, certifications, and relevant coursework
AL-Neelain University
Bachelor, Accounting
Graduated from AL-Neelain University – Faculty of Commerce – Accounting in 2022. The curriculum focused on accounting principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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