Alagib AlhajAA
Open to opportunities

Alagib Alhaj

@alagibalhaj

Dedicated operation team leader with strong customer service skills. Bachelor in Accounting

Sudan
Message

What I'm looking for

I am looking for a role that challenges me and allows for career growth, ideally in a supportive company culture.

I am a passionate and driven professional with a Bachelor’s degree in Accounting from AL-Neelain University. Over the past few years, I have honed my skills in customer service and operations management, particularly during my tenure as an Operation Team Leader at Interface CO. Ltd. Here, I successfully led various projects outsourced from Malomatia in Qatar, including initiatives for the Primary Health Care Corporation and the Ministry of Public Health. My role involved managing customer inquiries, guiding them through complex processes, and ensuring high levels of satisfaction.

Prior to my leadership role, I excelled as a Customer Service Representative, where I developed a strong foundation in handling customer inquiries and complaints effectively. My experience as an Assistant Auditor further enhanced my analytical skills and attention to detail. I thrive in fast-paced environments and am adept at multitasking, having balanced my responsibilities as an Assistant Auditor and Operation Team Leader simultaneously. I am eager to leverage my skills and experience to contribute to a dynamic team and help achieve organizational goals.

Experience

Work history, roles, and key accomplishments

IL

Operation Team Leader

Interface CO. Ltd

Jan 2022 - Jun 2023 (1 year 5 months)

Led operations for outsourced projects from Malomatia-Qatar, including managing appointment bookings for PHCC and handling customer inquiries for MOPH regarding Covid-19, food safety, and health insurance. Responsible for escalating customer complaints and guiding registrations for food businesses.

Education

Degrees, certifications, and relevant coursework

AU

AL-Neelain University

Bachelor, Accounting

Graduated from AL-Neelain University – Faculty of Commerce – Accounting in 2022. The curriculum focused on accounting principles and practices.

Tech stack

Software and tools used professionally

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Alagib Alhaj - Operation Team Leader - Interface CO. Ltd | Himalayas