Osama abashaut
@osamaabashaut
Customer-focused call and finance operations professional with engineering background and strong data reporting skills.
SudanWhat I'm looking for
I’m an ambitious, highly organized professional with diverse experience across customer service, financial operations, and project coordination. I thrive under pressure, work collaboratively within teams, and use technical systems efficiently to deliver accurate, high-quality results. Backed by a background in Electronic Engineering and CCNA certification, I bring quick learning, strong analytical thinking, and a service-first mindset.
In my Call Center Representative role at Sudanese Electricity Distribution Company, I managed a high volume of inbound customer calls about electricity distribution, billing inquiries, and technical issues. I provided accurate information, resolved complaints efficiently, logged call details in internal databases, updated customer records, and escalated complex technical issues to the appropriate departments—consistently supporting high customer satisfaction.
As a Financial Assistant at Golden Stand Company, I supported the finance team with preparing financial reports, managing invoices, and tracking daily transactions in Microsoft Excel. I helped reconcile accounts, identify discrepancies, and maintain organized financial records to streamline daily administrative work. Through my Volunteer Project Coordinator Assistant experience with JASMAR Organization (NGO), I also draft detailed reports, maintain project documentation, coordinate schedules, manage data, and support smooth communication among stakeholders.
Experience
Work history, roles, and key accomplishments
Volunteer Project Coordinator Assistant
JASMAR Organization
Oct 2025 - Present (8 months)
Assists project coordinators with planning, executing, and monitoring community projects. Drafts reports, maintains project documentation, coordinates team communication, and supports scheduling and daily operational problem-solving to support timely delivery.
Managed procurement, logistics, fleet, and administrative operations in compliance with organizational policies and donor requirements.
Coordinated procurement planning, supplier management, and purchase requests to ensure timely delivery of program activities.
Maintained asset registers, monitored inventory, and ensured proper utilization of organizational resources.
Financial Assistant
Golden Stand Company
Feb 2020 - Aug 2021 (1 year 6 months)
Supported finance operations by preparing financial reports, managing invoices, and tracking daily transactions using Microsoft Excel. Collaborated with the finance team on account reconciliation, data entry accuracy, and discrepancy identification while maintaining organized records.
Call Center Representative
Sudanese Electricity Distribution Company
May 2019 - Sep 2020 (1 year 4 months)
Handled high-volume inbound calls for electricity distribution, billing inquiries, and technical issues, providing accurate information and resolving customer complaints to improve satisfaction. Logged call details in internal systems, updated customer records, and escalated complex cases to the appropriate departments.
Education
Degrees, certifications, and relevant coursework
Sudan University of Science and Technology
Diploma of Electronic Engineering, Electronic Engineering
2012 - 2015
Earned a Diploma of Electronic Engineering from Sudan University of Science and Technology from April 2012 to January 2015.
SUDACAD Academy
CCNA Certificate, Networking
2012 - 2015
Completed the CCNA certification program at SUDACAD Academy from April 2012 to January 2015.
10 Training Center
OSHA Certificate, Occupational Safety and Health (OSHA)
Completed an OSHA certification course at 10 Training Center.
Tech stack
Software and tools used professionally
Availability
Location
SudanAuthorized to work in
Job categories
Skills
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