Open to opportunities

Fatima Kamal

@fatimakamal

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Zoology graduate with expertise in customer service and marketing.

Sudan

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What I'm looking for

I am seeking a role that allows me to leverage my scientific background while contributing to customer engagement and marketing strategies.

I am a Zoology graduate with over three years of experience in customer service, sales, and marketing. My academic background in Biochemistry and Physiology from the University of Khartoum has equipped me with a solid foundation in scientific principles, which I have successfully applied in various professional roles. Currently, I work as a Marketing Expert for travel agencies, where I promote tourist services and build strong relationships with service providers and customers.

Throughout my career, I have demonstrated a strong ability to enhance customer experiences and drive sales growth. As a Sales Specialist at Top Care Medical Devices, I managed client relationships and increased profits by 50%. My experience as a Call Center Agent at Zain Telecom further honed my skills in identifying customer needs and managing high call volumes effectively. I am passionate about leveraging my scientific expertise and practical skills to contribute to a dynamic organization.

Experience

Work history, roles, and key accomplishments

Current

Charity Volunteer

Current

Takaful Charity Organization

Oct 2014 - Present (10 years 7 months)

Distributed support to disadvantaged households, conducted workshops, and managed media relations and events.

Event Planning Communication Skills Teamwork Leadership

Current

Charity Volunteer

Current

Takaful Charity Organization

Oct 2014 - Present (10 years 7 months)

Distributed support to disadvantaged households, conducted workshops, and managed organizational initiatives.

Event Planning Media Relations Leadership

Current

Marketing Expert

Current

Travel Agencies

Jan 2024 - Present (1 year 4 months)

Promoted tourist services, built relationships with service providers, and supported customers to enhance their travel experiences.

Digital Marketing Relationship Building Customer Support Strategic Marketing Communication Skills

Current

Marketing Expert

Current

Travel Agencies

Jan 2024 - Present (1 year 4 months)

Promoted tourist services, built relationships with service providers, and supported customers to enhance their travel experiences.

Digital Marketing Relationship Building Customer Support Strategic Marketing Communication Skills

Sales Specialist

Top Care Medical Devices

Feb 2021 - Feb 2022 (1 year)

Managed client relationships, increased profits by 50%, and enhanced customer experience through effective sales techniques.

Client Management Customer Experience Problem Solving

Trainee Teaching Assistant

University of Khartoum

Feb 2020 - Mar 2020 (1 month)

Assisted in laboratory management, conducted biochemistry and physiology experiments, and provided technical support.

Biochemistry Technical Support Experimentation

Trainee Teaching Assistant

University of Khartoum

Feb 2020 - Mar 2020 (1 month)

Assisted in laboratory management, conducted experiments in biochemistry and physiology, and provided technical support.

Laboratory management Biochemistry Technical Support Experimentation

Quality Assurance Intern

Sudanese Standard and Metrolog

Mar 2019 - Apr 2019 (1 month)

Contributed to developing quality assurance processes, ensuring compliance, and analyzing quality data.

Quality Assurance Data Analysis Compliance Process Improvement

Sales Specialist

Top Care Medical Devices

Feb 2021 - Feb 2022 (1 year)

Managed client relationships, increased profits by 50%, and enhanced customer experience through effective sales techniques.

Customer Relationship Management Communication Skills Problem Solving

Call Center Agent

Zain Telecom

Sep 2019 - Jan 2021 (1 year 4 months)

Identified customer needs, managed large call volumes, and handled complaints to ensure customer satisfaction.

Communication Skills Time Management

Call Center Agent

Zain Telecom

Sep 2019 - Jan 2021 (1 year 4 months)

Identified customer needs, managed large call volumes, and handled complaints to ensure customer satisfaction.

Customer Service Problem Solving Communication Skills Time Management Complaint Handling

Water and Food Analysis Intern

Central Laboratory for Technical Services and Calibration

Jul 2019 - Aug 2019 (1 month)

Conducted microbiological and chemical analysis of water and food samples to ensure safety and quality.

Quality Control

Water and Food Analysis Intern

Central Laboratory for Technical Services and Calibration

Jul 2019 - Aug 2019 (1 month)

Conducted microbiological and chemical analysis of water and food samples to ensure safety and quality.

Quality Control

Quality Assurance Intern

Sudanese Standard and Metrolog

Mar 2019 - Apr 2019 (1 month)

Contributed to developing quality assurance processes, ensuring compliance, and analyzing quality data.

Quality Assurance Data Analysis Compliance Process Development Problem Solving

Humanitarian Aid Worker

Red Crescent Society

Feb 2023 - Apr 2023 (2 months)

Assessed humanitarian needs and implemented relief programs providing food, medical, and educational assistance.

Implementation Communication Skills Teamwork

Mosquito Research Trainee

National Laboratory for Public Health

Feb 2023 - Apr 2023 (2 months)

Raised mosquitoes in a laboratory setting and performed morphological classification of larvae and mosquitoes.

Mosquito Breeding Morphology Research Techniques

Mosquito Research Trainee

National Laboratory for Public Health

Feb 2023 - Apr 2023 (2 months)

Raised mosquitoes in a laboratory setting and classified larvae using morphological classification keys.

Entomology Morphology

Education

Degrees, certifications, and relevant coursework

University of Khartoum

Bachelor of Zoology, Zoology

2014 - 2018

Graduated with a Bachelor's of Zoology, majoring in Biochemistry and Physiology. The program included extensive lab and field work, providing a solid foundation in biological sciences.