Osama Abdelgader
@osamaabdelgader
Organized electronic engineer skilled in customer service and operations.
SudanWhat I'm looking for
I am an ambitious electronic engineering graduate with hands-on experience in customer service, financial operations, and project coordination. My background includes a CCNA certification and practical familiarity with technical systems that enhance operational efficiency.
In customer-facing roles I managed high volumes of inquiries, resolved complaints, and maintained accurate records, consistently prioritizing client satisfaction and clear communication.
As a financial assistant I prepared reports, managed invoices, reconciled accounts, and streamlined day-to-day finance tasks using Microsoft Excel to improve accuracy and workflow.
Currently I support NGO project coordination by drafting reports, maintaining project documentation, and facilitating team communication, demonstrating adaptability, teamwork, and a commitment to delivering timely results.
Experience
Work history, roles, and key accomplishments
Project Coordinator Assistant
JASMAR Organization
Oct 2025 - Present (5 months)
Supports planning, execution, and monitoring of community projects, drafts reports and maintains project documentation to ensure timely delivery and stakeholder communication.
Financial Assistant
Golden Stand Company
Feb 2020 - Aug 2021 (1 year 6 months)
Prepared financial reports, managed invoices and daily transactions in Excel, reconciled accounts and supported administrative tasks to maintain accurate financial records.
Call Center Representative
Sudanese Electricity Distribution Company
May 2019 - Sep 2020 (1 year 4 months)
Managed high volume of inbound customer calls on billing and outages, resolved complaints to improve customer satisfaction, and escalated technical issues using internal systems.
Education
Degrees, certifications, and relevant coursework
Sudan University of Science and Technology
Diploma of Electronic Engineering, Electronic Engineering
2012 - 2015
Completed a Diploma in Electronic Engineering covering core electronic principles, practical lab work, and engineering fundamentals.
SUDACAD Academy
CCNA Certificate, Computer Networking
2012 - 2015
Completed CCNA certification focusing on networking fundamentals, routing and switching concepts, and network troubleshooting.
10 Training Center
OSHA Certificate, Occupational Safety
Obtained OSHA safety training certificate covering workplace safety practices and hazard prevention.
Tech stack
Software and tools used professionally
Availability
Location
SudanAuthorized to work in
Job categories
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