Open to opportunities

Nidhi Khanna

@nidhikhanna1

Message

I retain enterprise clients, reduce churn, and grow accounts through proactive customer success management.

India

Message

What I'm looking for

I'm looking for a customer success or account management role where I can build enterprise relationships, reduce churn, resolve complex service issues, coordinate cross-functional teams, and support account growth.

At Innovative India Ltd, I manage 25+ enterprise client relationships, retain at-risk accounts, and coordinate service delivery across operations, finance, and technical teams. I reduced potential churn by approximately 20%, retained 10+ accounts considering termination, and manage monthly billing for accounts worth ₹50L+ annually.

Previously, I supported post-sales real estate clients at Investors Clinic and advertiser account growth at 99acres, where I achieved 85% client engagement effectiveness through targeted outreach and personalized recommendations. I bring 8+ years of experience resolving escalations, strengthening customer relationships, supporting revenue, and using Salesforce, CRM, ERP, Excel reporting, and data analysis.

Experience

Work history, roles, and key accomplishments

Current

Client Relationship Manager / Customer Success Manager

Current

Innovative India Ltd

Jul 2024 - Present (2 years 1 month)

Manage relationships with 25+ enterprise clients, serving as the primary point of contact for client communication, account management, service delivery, and ongoing customer engagement. Successfully retained 10+ at-risk client accounts and reduced potential client churn by approximately 20% through proactive engagement and issue resolution.

Customer Success Management Enterprise Client Management Customer Retention Account Management Billing Management Stakeholder Management