Open to opportunities

Nic R

@nicr

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Customer-focused Vacation Planner delivering personalized beach vacation experiences.

United States

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What I'm looking for

I am looking for a role that values customer service, offers growth opportunities, and allows me to utilize my skills in hospitality and digital marketing.

As a dedicated Vacation Planner, I specialize in crafting personalized beach vacation experiences that exceed customer expectations. With a proven track record in hospitality sales and remote customer support, I have consistently ranked among the top performers at both HotelPlanner and Elevance Health. My strong communication skills and ability to multitask enable me to effectively assist clients in finding their ideal accommodations while ensuring a seamless booking process.

Throughout my career, I have demonstrated my commitment to customer satisfaction by leveraging digital tools such as WordPress, Google Suite, and Salesforce. My experience includes advising guests on Gulf Coast hotel accommodations, achieving top sales conversion rates, and maintaining organized reporting to inform team strategies. I am eager to contribute to BeachGuide’s mission of exceptional service and support marketing initiatives, SEO, and website updates.

Experience

Work history, roles, and key accomplishments

Current

Hotel Booking Specialist

Current

HotelPlanner

Oct 2023 - Present (1 year 9 months)

Advised guests on Gulf Coast hotel accommodations and scheduled reservations via phone and email. Recognized for top sales conversion in October 2024, exceeding monthly targets by 20%.

Sales Customer Service Email Communication Phone Support Gulf Coast Tourism

Medicare Insurance Agent – Tier 2 Sales & Retention

Elevance Health

Jul 2021 - Present (4 years)

Conducted 3–5 sales per day during enrollment periods, ranking among the top 3 specialists for sales volume and compliance. Delivered friendly, informative support by phone and online chat, ensuring clear communication of coverage options.

Insurance Sales Customer Support Compliance Phone Support Sales Reporting

Enterprise Client Success Coordinator

Indeed

May 2021 - Present (4 years 2 months)

Onboarded enterprise clients onto Indeed Hiring Platform; managed virtual job fair tools to secure qualified staff. Updated event calendars, company pages, and resource listings—ensuring timely and accurate web content.

Onboarding Content Management Content Event Coordination Enterprise Solutions Platform Management

Paralegal

Law Office of Ron K. Esposito & Associates

Jan 2018 - Present (7 years 6 months)

Conducted client intake, drafted legal documents, and managed court calendars using LexisNexis and Westlaw. Maintained high accuracy under tight deadlines; enhanced communication protocols for client status updates.

LexisNexis Westlaw Legal Research

Restaurant Franchise Owner/Operator

Jimmy John’s Sandwiches

Jun 2012 - Present (13 years 1 month)

Revitalized five underperforming units, achieved consistent profitability, and won Blue Ribbon Awards in Galveston and Missouri City. Oversaw audit compliance, team training, and daily operations—demonstrating strong leadership and organizational skills.

Franchise Management Compliance Operations Management Leadership

Technical Support Representative

Support.com

Jan 2011 - Present (14 years 6 months)

Provided Level 1 support for AOL, Yahoo, and Norton AntiVirus customers through phone and chat. Resolved technical issues efficiently, achieving a 95% customer satisfaction rating.

Technical Support Customer Satisfaction Phone Support Chat Support Troubleshooting AOL Yahoo Norton AntiVirus Norton Antivirus

Education

Degrees, certifications, and relevant coursework

Houston Community College

Associate of Applied Science, Paralegal Studies

Grade: 4.0

Activities and societies: Psi Chi Honor Society

Completed studies in Paralegal Studies with a perfect 4.0 GPA. Was a member of the Psi Chi Honor Society.

University of Texas Permian Basin

Bachelor of Public Administration, Public Administration (Technical Writing)

Grade: 3.8

Activities and societies: Phi Theta Kappa Honor Society

Achieved a GPA of 3.8 and was inducted into the Phi Theta Kappa Honor Society. Focused on technical writing within the public administration curriculum.