Open to opportunities

Nic Owen Ramos

@nicowenramos

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I build Claude-based AI automation and GoHighLevel systems that sell and book while you sleep.

Philippines

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What I'm looking for

I’m looking to build autonomous Claude-based AI agents inside GoHighLevel that capture leads, keep the CRM healthy, qualify conversations, and book automatically—helping agencies scale delivery without scaling payroll.

I help agency owners and consultants scale without adding headcount by installing autonomous, Claude-based AI systems inside GoHighLevel. My focus is on agents with custom identities, memory, and structured knowledge bases that capture, qualify, follow up, and book.

I design and implement new pipeline automations—like an autonomous lead-generation agent that scans job postings nightly and drafts personalized outreach. I also build a CRM Pipeline Health Monitor that flags stale deals against activity thresholds and drafts context-specific follow-ups.

To improve the client experience, I create Conversation AI and AI booking bots inside GHL that qualify leads and book appointments automatically, with no manual intervention. I reverse-engineer prompts and engineer knowledge bases so outputs stay consistent, on-brand, and business-relevant across use cases—built on Claude-based systems.

In my automation work, I architect and manage the core GHL ecosystem for real estate operations and unify third-party integrations into an agent command center. I’ve also delivered training and technical support experience, resolving escalations while maintaining accurate records, and I train teams to run automated systems end-to-end.

Experience

Work history, roles, and key accomplishments

Nesting Ambassador, SME Support

Teleperformance (AT&T)

Jan 2019 - Jan 2022 (3 years)

Designed and delivered training programs for new hires, coached agents, and assessed training effectiveness. Resolved escalated technical issues while consistently upselling products and services.

Training Delivery Coaching Technical Support Upselling Issue Resolution

Technical Support

Concentrix (Samsung)

Jan 2022 - Present (4 years 6 months)

Provided technical troubleshooting and customer support, meeting or exceeding sales targets while maintaining accurate customer records.

Technical Troubleshooting Customer Support Sales Target Achievement Customer Record Accuracy

Customer Success & Compliance

Crypto E-Commerce

Handled customer success and compliance responsibilities for Crypto E-Commerce.

Team Leader

Patricia's Petals

Served as a Team Leader for Patricia's Petals.

GHL Specialist & Client Success

Modern Real Estate CRM

Leads GoHighLevel automation and AI integration for real estate client systems, including client onboarding, lead management, and transaction coordination. Integrates GoHighLevel with Zapier, Make, Pipedrive, and Webflow, segments data, and trains teams on automated processes.

GoHighLevel AI Integration Client Onboarding Lead Management Transaction Coordination Zapier Make.Com Pipedrive Webflow Segmentation team training

GHL Specialist & AI Integrations

Hire Bus

Builds and manages advanced GoHighLevel automations for recruitment and sales funnels, including AI tool integrations to personalize candidate and client engagement. Connects GoHighLevel with Webflow and job boards via Zapier/Make, manages GoHighLevel and CRM tools, and trains team members to deliver automation projects.

GoHighLevel CRM Management AI Integration Sales Funnels Webflow Zapier Make.Com Candidate Engagement Zoho Pipedrive team training

AI Automation & GHL Specialist

Agency Growth Systems

Builds autonomous, Claude-based AI systems inside GoHighLevel to generate leads, monitor CRM pipeline activity, qualify inquiries, and book appointments automatically. Designs on-brand prompt and structured knowledge-base engineering for consistent agent outputs.

GoHighLevel CRM Automation AI Agents Identity & Memory Configuration Prompt Engineering Lead Generation AI Booking Bots Workflow Automation Email SMS Marketing Campaigns Integration

Esports Game Manager

Arcana GG

Worked as an Esports Game Manager for Arcana GG.

GHL Automation Specialist & AI

Astro Blaster

Architects and manages the core GoHighLevel automation ecosystem for real estate operations, integrating AI tools to automate lead scoring and personalization. Builds automated lead capture and nurture systems, monitors CRM analytics, and coordinates third-party integrations and agent training.

GoHighLevel CRM Automation AI Integration Lead Scoring Personalization CRM Analytics Third Party Integrations

Automations Specialist

Apex Navigator

Created Zaps and process automations to reduce manual workload, including client onboarding and file automation. Managed Zoho, Zapier, Make.com, GoHighLevel, and Pipedrive, integrated Webflow and third-party apps, and trained internal stakeholders on the CRM platform.