Nicolás Gómez Quiceno
@nicolsgmezquiceno
Data Analyst transforming operational and customer data into actionable insights using SQL, Python, and Power BI.
ColombiaWhat I'm looking for
I’m a Data Analyst with a strong background in SQL, Power BI, Python, and statistical analysis, focused on turning high-volume operational data into clear insights. In my current role at Grupo Konecta, I manage and analyze customer interactions (900+ calls and 100+ chats per month), identifying recurring issues, service trends, and operational bottlenecks.
I support decision-making through data validation and structured datasets for operational reporting, including regression analysis and predictive modeling. I also build dashboards and deliver performance metrics for service-level reporting, while working with non-technical stakeholders to explain insights and drive continuous improvement.
Experience
Work history, roles, and key accomplishments
Data Analyst
Grupo Konecta
Oct 2024 - Present (1 year 9 months)
Analyzed high-volume customer interactions (900+ calls and 100+ chats per month) to identify recurring issues, service trends, and operational bottlenecks. Built dashboards and supported BI reporting by maintaining structured datasets, performing regression analysis/predictive modeling, and validating customer records to improve performance and first-contact resolution.
Logistic Assistant
Grupo Closs
Jan 2019 - Jan 2024 (5 years)
Coordinated logistics operations and monitored service performance across multiple events, ensuring deadlines and quality standards were met. Tracked recurring operational incidents, supported continuous process improvement, and communicated insights with cross-functional and remote stakeholders.
Education
Degrees, certifications, and relevant coursework
Pontificia Universidad Javeriana
Professional Certificate, Data Analytics
In progress—pursuing a Data Analytics Professional Certificate at Pontificia Universidad Javeriana.
Institución Universitaria Salazar y Herrera
Degree, Music Production
2019 - 2025
Completed a degree in Music Production at Institución Universitaria Salazar y Herrera from 2019 to 2025.
Politécnico de Colombia
Certification Course, Finance
Completed a Certification Course in Finance at Politécnico de Colombia in 2024.
Availability
Location
ColombiaAuthorized to work in
Job categories
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