Anna María Román Ríos
@annamararomnros
I’m a Data Analyst transitioning from bilingual customer/technical support, turning data into actionable insights.
ColombiaWhat I'm looking for
I’m a Data Analyst-in-transition with nearly five years of bilingual customer and technical support experience in international environments. I bring a problem-solving mindset and a strong focus on KPI performance, and I’m now channeling that into data cleaning, exploratory analysis, and business reporting.
I build interactive dashboards and visualizations using Python, SQL, Power BI, and Excel (including Power Query), with hands-on projects like a SweetBite Chocolate Sales Dashboard and a Netflix dashboard. With formal training in Big Data & Data Science plus an ongoing specialization in Visual Analytics & Big Data, I’m passionate about transforming data into actionable insights through KPI reporting, dashboard development, and clear business analysis.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Amazon Seller Support
Jan 2023 - Present (3 years 6 months)
Delivered bilingual customer support and resolved complex operational issues while collaborating across teams. Consistently achieved KPI targets.
Technical Support Engineer
Foundever (Cisco Project)
Jan 2022 - Jan 2023 (1 year)
Provided technical support for Cisco hardware using structured troubleshooting and documentation. Worked on resolving issues through documented processes.
Customer Support Associate
Teleperformance (DoorDash Project)
Jan 2021 - Jan 2022 (1 year)
Provided chat support and met quality and response-time metrics. Handled customer inquiries through chat channels while maintaining performance targets.
Education
Degrees, certifications, and relevant coursework
Fundación Universitaria Internacional de La Rioja (UNIR)
Specialization in Visual Analytics & Big Data, Visual Analytics & Big Data
Currently pursuing a specialization in Visual Analytics & Big Data at UNIR.
Universidad Tecnológica de Pereira
Bachelor of Science in Mechanical Engineering, Mechanical Engineering
Earned a B.Sc. in Mechanical Engineering from Universidad Tecnológica de Pereira.
Corporación Universitaria de Cataluña
Diploma in Big Data & Data Science, Big Data & Data Science
Completed a Diploma in Big Data & Data Science at Corporación Universitaria de Cataluña.
Availability
Location
ColombiaAuthorized to work in
Portfolio
github.com/romanna-dataSocial media
Job categories
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