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Nicolle Larrobla

@nicollelarrobla

Customer experience and operations specialist at Spanish Smile, coordinating patient communication and appointments across 10 U.S. dental clinics.

Uruguay

Message

What I'm looking for

I’m looking for remote roles serving U.S., Canadian, European, or international teams, where I can support customer experience and operations while working autonomously.

At Spanish Smile, I support operations and patient communication across 10 U.S. dental clinics. I handle appointment scheduling, patient inquiries, lead follow-up, and service questions, and coordinate information between patients, clinics, providers, and internal teams.

I previously managed daily operations and guest experience at Viajero Hostels, coordinating reservations and front-desk activity while supervising a team of approximately 20 employees. I also supported event logistics at HBC and coordinated cultural initiatives for Ciclo Emergente.

I work remotely with international teams and am comfortable managing schedules, customer information, and operational workflows independently. I’m a native Spanish speaker with advanced English and intermediate Portuguese.

Experience

Work history, roles, and key accomplishments

Current

Operations & Account Manager

Current

Spanish Smile

Jan 2025 - Present (1 year 9 months)

Coordinate scheduling and day-to-day customer operations across 10 U.S. dental clinics, handling inbound and outbound patient communication, lead follow-up, and issue resolution. Maintain accurate customer and appointment information in CRM systems and work independently in a fully remote environment.

Appointment Scheduling Inbound Calls Outbound Calls Lead Follow Up Objection Handling CRM Customer Data Management Operations Coordination Issue Resolution GChat Slack

Cultural Project Manager

Ciclo Emergente

Jan 2025 - Dec 2025 (11 months)

Coordinated project logistics, communication, and execution for cultural initiatives, working across multiple contributors and deadlines.

Project Coordination Communication Skills Logistics Deadline Management

Event Assistant Manager

HBC

Jan 2024 - Dec 2025 (1 year 11 months)

Supported planning and execution of events, coordinating logistics, communications, schedules, and operational details. Handled multiple moving parts simultaneously while maintaining organization and responsiveness.

Event Planning Logistics Coordination Communication Skills Scheduling Problem Solving

Operations Manager

Viajero Hostels

Jan 2022 - Dec 2024 (2 years 11 months)

Managed daily operations and guest experience for a 15-room hostel, coordinating front-desk activity, reservations, and communications. Supervised a team of approximately 20 employees and handled guest inquiries and service recovery.

Operations Management Team Leadership Customer Service Reservations Problem Solving Multitasking