Ileana Barboza

Coordinate a gastronomic tour project and manage an independent streetwear brand, including customer communication, organization, content and day-to-day operations.

Provided professional customer and supplier assistance in a hospitality and winery environment. Supported operational and administrative tasks and helped maintain organized work areas.

Worked in cleaning services and hostel reception/all-rounder roles in an international hospitality environment. Provided guest assistance, handled day-to-day operational tasks and adapted to fast-paced multicultural workplaces.

Provided user support and resolved technical issues, maintaining clear and accurate case follow-up. Documented incidents and solutions and worked with internal systems and digital tools.

Supported travel agencies and key accounts with reservation-related issues by phone and email. Troubleshot product and booking problems and provided efficient, customer-focused solutions.

Monitored live sporting events and supervised the generation of real-time sports statistics. Trained and monitored match staff, prepared incident reports and maintained activity records.

Handled customer inquiries and problem resolution by phone and email. Maintained accurate records of customer interactions and followed established service procedures.