Pachi la luz
@pachilaluz
I've led Sabre customer support operations, SLA delivery, and multicultural teams for 18 years.
UruguayWhat I'm looking for
I've spent more than 18 years at Sabre leading customer support operations, multicultural teams, service delivery, customer experience, and SLA/KPI performance. As Supervisor of Airline Infrastructure & Technology, I led support operations, quality, coaching, workforce planning, and budgets.
Previously, I supervised Travel Network teams across customer service, audits, billing, and people development, and worked as a Customer Business Analyst and Senior Master's Intern focused on process automation and improvement. I'm bilingual in Spanish and English, with additional experience teaching English at Berlitz.
Experience
Work history, roles, and key accomplishments
Led support operations, managed SLA compliance, quality, coaching, planning, and budgeting for airline infrastructure and technology services.
Education
Degrees, certifications, and relevant coursework
TAFE College
Banking and Financial Support
Completed Banking and Financial Support program at TAFE College in Australia.
Tech stack
Software and tools used professionally
Availability
Location
UruguayAuthorized to work in
Job categories
Interested in hiring Pachi?
You can contact Pachi and 90k+ other talented remote workers on Himalayas.
Message PachiGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
