Nicole pursifull

I've led operations and customer service teams across manufacturing, construction, retail, and film production, improving processes, systems, and customer outcomes.

At Peachtree Packaging & Display, I built a high-performing customer service team that improved response times by 25% and customer satisfaction by 20%. I redesigned estimating and order-entry workflows to reduce processing time by 30%, while supporting ERP enhancements that improved data accuracy by 15%.

During more than a decade at RoofClaim.com, I directed business process implementations for a $50M company, supporting 40% revenue growth through market expansion and operational excellence. I led a company-wide Salesforce migration, increased operational efficiency by 30%, and standardized automated processes that reduced manual tasks by 35%.

I bring hands-on experience in team development, KPI management, process redesign, cross-functional coordination, and customer issue resolution. Most recently, I've supported costume department operations and administrative needs for independent film projects at Over The Hill Productions.