Open to opportunities

Nicole Ontong

@nicoleontong

Message

Detail-oriented operations supervisor with expertise in technical support.

South Africa

Message

What I'm looking for

I am seeking a role that allows me to utilize my technical skills and management experience while contributing to a dynamic team environment.

I am a dedicated professional with extensive experience in operations management and technical support. My career began as a Personal Assistant, where I honed my administrative skills and learned the importance of effective communication and organization. Over the years, I have transitioned into roles that leverage my technical expertise, including my current position as an Operations Productions Supervisor and L1 Technical Support Agent.

Throughout my career, I have successfully managed teams, overseen complex projects, and provided exceptional customer service. My role at Deep South Technologies as a Sales and HR Manager allowed me to develop my skills in accounts management and staff supervision. I am passionate about technology and have earned certifications as a Fiber Optic Technician, which has enhanced my ability to install and manage network infrastructure effectively.

Experience

Work history, roles, and key accomplishments

L1 Technical Support Agent (Remote)

Africa on Cloud (Zoom Fibre)

Oct 2022 - Present (2 years 11 months)

I provided first-level technical support for Q-Contact, Agility, AEX, and alarm monitoring systems, diagnosing and resolving hardware, software, and network issues. I assisted users via phone, email, and remote tools, managing IT ticketing systems for timely resolution.

Technical Support Ticketing Systems Remote Support Q Contact

Operations Supervisor – Temp Certified Fibre Technician

Coolinstinct Productions

Aug 2021 - Present (4 years 2 months)

As an Operations Supervisor and Certified Fibre Technician, I oversaw team responsibilities and performed installations of server/network equipment and optic fiber. I also managed structured cabling installations.

Fiber Optic Installation Structured Cabling Team Supervision Technical Support

Sales and HR Manager

Deep South Technologies

Oct 2020 - Present (5 years)

I was responsible for selling Internet services (Fiber and LTE), resolving customer requests, and performing follow-ups. My role also included administration, staff monitoring, salary management, and accounts management using QuickBooks and Splynx.

Sales Customer Service Administration Accounts Management Quickbooks Splynx

Events Coordinator

Cape Car and Motorcycle

Jan 2016 - Present (9 years 9 months)

I liaised with vendors, exhibitors, and stakeholders to ensure smooth event planning and execution. My responsibilities included managing event set-up, tear-down, follow-up processes, and maintaining event budgets.

Event Planning Vendor Management Budget Management Stakeholder Engagement

Personal Assistant, SPOC

KMS Telecoms

Jan 2016 - Present (9 years 9 months)

As a Personal Assistant to the Director, I managed client queries, booked appointments, and handled general administration including invoicing. I also served as the Operational Manager for five field teams.

Client Management Appointment Management Invoicing General Administration Team Management