Tlou Ngoepe
@tloungoepe
I coordinate high-volume fibre operations, field resources, SLAs, and service restoration.
South AfricaWhat I'm looking for
At MetroFibre, I manage 100+ daily FTTH/FTTB maintenance work orders, coordinating technicians, contractors, fibre faults, outages, and service restoration while maintaining SLA compliance.
Previously at Britelink MCT and Link Africa, I coordinated 200+ installation and provisioning tickets, GPON rollouts, field-resource allocation, project schedules, activations, and handovers. I've supported fibre projects from planning and deployment through provisioning, activation, and operational reporting, with a focus on improving turnaround times and reducing recurring fibre breaks through preventative maintenance.
Experience
Work history, roles, and key accomplishments
Maintenance Coordinator
MetroFibre
Oct 2023 - Present (2 years 11 months)
Managed day-to-day FTTH/FTTB maintenance operations, coordinating internal teams, field technicians, and third-party contractors. Oversaw 100+ daily maintenance work orders, ensuring SLA compliance, resource allocation, and service restoration.
Education
Degrees, certifications, and relevant coursework
MANCOSA
Bachelor of Business Administration, Business Administration
Currently pursuing a Bachelor of Business Administration degree.
Coursera
Certificate, Agile Project Management
Completed an Agile certificate program.
Triple Play Fiber Optics Solutions
Certificate, Fiber Optics
Completed an Introduction to Fiber Optics course.
New Arizona Communications and Training
Certificate, Information and Communications Technology
Completed the ICT Office Plus program.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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