Open to opportunities

Nicole O'Neal

@nicoleoneal

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SHRM certified Senior HR and culture leader scaling people operations and improving employee experience.

Trinidad and Tobago

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What I'm looking for

I’m looking to partner with founders and leadership to scale HR and culture for growing (often remote) teams—building compliant people operations, improving performance systems, and strengthening employee experience and accountability.

I’m a strategic HR executive and senior People & Culture leader with 10+ years building high-performing teams across the United States and the Caribbean. I translate business strategy into practical people solutions that improve performance, accountability, and employee experience.

I’ve built and scaled HR functions from the ground up—designing policies and employee handbooks, strengthening HR compliance, and leading workforce transformation during periods of growth. In my recent fractional work, I partner with executive leadership to create scalable people operations for growing remote organizations.

Across my People & Culture leadership, I’ve implemented performance management frameworks with goal setting and continuous feedback, led recruitment across leadership and technical roles, and strengthened employee relations through investigations and performance improvement. I also implement and optimize HR technology (including BambooHR) and introduce engagement, recognition, learning, and leadership development initiatives—so culture and operations move together.

Experience

Work history, roles, and key accomplishments

Current

Fractional HR Manager

Current

Multiple Clients

Jan 2024 - Present (2 years 6 months)

Partnered with executive leadership to design scalable HR operations and people strategies for growing remote organizations. Implemented HR technology and redesigned performance management systems to improve onboarding, reporting, compliance, and employee experience.

HR Policy BambooHR Gusto Rippling ClickUp Asana Google Workspace Microsoft 365 Slack HR Operations People and Strategy Onboarding Document Management Performance Reviews Performance Management HR Automation Workforce Planning Talent Acquisition Reporting and Analytics

Current

Group People & Culture Manager

Current

Caribbean Ideas Ltd.

Jan 2019 - Present (7 years 6 months)

Oversees the organization’s People & Culture function, building foundational HR administration into a strategic business function. Leads performance management, organizational design support, recruitment, employee engagement, HR systems optimization, employee relations/investigations, and HR policy development for remote/hybrid work.

People Operations Lead

Caribbean Ideas Ltd.

Jan 2019 - Jan 2022 (3 years)

Served as People Operations Lead (2019–2022) supporting People & Culture initiatives including performance management, recruitment, employee engagement, and HR operations. Helped implement/optimize HR systems (BambooHR) and supported employee relations matters and HR policy development.

HR Policy HR Operations Performance Management Talent Acquisition Employee Engagement BambooHR HR Reporting Employee Relations People And Culture

Operations Manager

IAMovement

Jan 2018 - Jan 2019 (1 year)

Directed operations and HR for a grant-funded nonprofit organization. Managed staffing, contracts, procurement and project delivery, coordinated partnerships with stakeholders, and improved documentation and grant reporting.

Operations Management Staffing Contract Management Procurement Project Delivery Partnership Coordination Stakeholder Management Documentation Grant Reporting HR And Administration

Human Resources Manager

Spring Creek

Jan 2012 - Jan 2016 (4 years)

Led full-cycle HR operations including recruitment, payroll, benefits administration, and employee relations. Implemented structured recruitment and a 360-degree performance management system, and updated HR policies/employee handbook to support ongoing compliance.

HR Policy Full cycle Recruitment Recruitment Payroll Administration Benefits Administration Employee Relations Leadership Development Employee Handbook HR Compliance

Human Resource Assistant

GFM

Jan 2009 - Jan 2012 (3 years)

Supported recruitment, onboarding, payroll administration, and employee records management. Coordinated executive schedules and internal communications, and assisted with HR reporting, policy administration, and employee documentation.

Recruitment support Onboarding Payroll Administration Employee records management Internal Communications HR Reporting Policy Administration HR Documentation