Open to opportunities

Nicole M

@nicolem

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Operations and scheduling coordinator focused on compliant healthcare operations.

United States

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What I'm looking for

I’m looking for a role where I can own scheduling and operations end-to-end, strengthen compliant onboarding and vendor workflows, and partner with leadership on process and system improvements that improve accuracy and speed.

I’m an operations and scheduling professional who keeps healthcare processes running smoothly across credentialing, scheduling, and compliance. I partner with leadership to drive efficient daily execution and ensure every step is accurate, confidential, and audit-ready.

I’ve led Vendor Management System (VMS) monthly invoice processing end-to-end—creating and submitting invoices, supporting month-end accounting and reconciliation, and tracking clinician and physician timesheets. I also maintain precise assignment and provider/facility data within Salesforce and Bullhorn CRM to ensure agreements and records are correct before placements begin.

I manage onboarding and readiness for clinicians and physicians, coordinating paperwork, credentialing documentation, and travel logistics while overseeing scheduling and shift coordination for 10+ client accounts. I prepare and distribute assignment confirmations and manage contract documentation between providers and facilities to keep everyone aligned and fully executed on time.

I also bring strong cross-functional change experience from implementing multiple new technology platforms, including system testing, process redesign, and team training for adoption. Earlier in my career, I strengthened operational leadership through retail assistant/associate management and supported structured classroom environments as a substitute and long-term substitute teacher.

Experience

Work history, roles, and key accomplishments

Operations Coordinator

OnCall Solutions

Mar 2025 - Oct 2025 (7 months)

Drove daily execution across credentialing, scheduling, and compliance, supporting efficient operations across 10+ client accounts. Led VMS monthly invoice processing and month-end reconciliation by tracking clinician/physician timesheets and maintaining accurate assignment data in Salesforce and Bullhorn.

Invoice Processing Salesforce Bullhorn Credentialing Scheduling coordination Accounts Reconciliation Timesheets

Scheduling Assistant

OnCall Solutions

Jan 2024 - Mar 2025 (1 year 2 months)

Managed job boards and CRM job alert data to keep recruitment postings accurate and aligned with organizational needs. Coordinated shift entry, hospital orientations, travel logistics, and assignment confirmation communications to ensure placements were fully executed before start.

CRM Data Management Travel Arrangements VMS Invoice Workflow Salesforce

Scheduling Assistant

Journey Healthcare Solutions

Jan 2023 - Jul 2023 (6 months)

Supported healthcare recruiting and compliance by sourcing, screening, and qualifying candidates for healthcare roles. Maintained candidate data integrity in Labor Edge and coordinated job postings across multiple job boards and social media to expand recruitment reach.

Candidate Sourcing Compliance Support Labor Edge ATS Data Integrity Job Posting Social Media Recruiting

Assistant Store Manager

TUMI

Jun 2021 - Nov 2022 (1 year 5 months)

Led daily store operations, team supervision, and sales performance to deliver a luxury customer experience. Coached associates using sales analytics and consistently exceeded store and personal targets, reaching 119% of YTD target heading into Q4.

Retail Operations Team Coaching Sales Analytics Customer Experience Merchandising Inventory Control KPI Management

Associate Manager

TUMI

Jan 2020 - Sep 2020 (8 months)

Supported daily operations by leading sales associates, managing floor coverage, and improving client engagement through coaching and upselling. Assisted with inventory and visual merchandising, including opening/closing procedures, cash handling, and loss prevention compliance.

Sales Leadership Upselling Floor Coverage Visual Merchandising Inventory Management Cash Handling Loss Prevention

Sales Associate

Johnston & Murphy

Nov 2018 - Feb 2020 (1 year 3 months)

Provided high-quality customer service by assisting with product selection, sizing, and styling to enhance the shopping experience. Met and exceeded individual and store sales goals through product knowledge, upselling, and maintaining an organized sales floor.

Customer Service Product Selection & Styling Upselling Sales Goals Merchandising Retail Operations

Substitute Teacher

DoDEA

Apr 2016 - Jan 2019 (2 years 9 months)

Maintained classroom organization and continuity by following lesson plans, managing student activities, and supporting smooth day-to-day instruction. Adapted quickly across subjects and grade levels while coordinating effectively with educators, administrators, and students.

Lesson planning Classroom Management Multi Subject Adaptation Grade Level Flexibility

Long-Term Substitute Teacher

DoDEA

Jan 2018 - Jun 2018 (5 months)

Managed a full classroom independently for 6 months, delivering daily instruction and grading assignments to keep consistent academic progress. Developed and implemented lesson plans aligned to curriculum goals while communicating regularly with administrators, faculty, parents, and students to support student success.

Lesson planning Grading Curriculum Alignment Student Progress Tracking

Sales Associate - Key Holder

Origins (Estée Lauder)

Jan 2015 - Aug 2017 (2 years 7 months)

Delivered personalized skincare consultations and product recommendations to drive brand loyalty and meet sales targets. Served as Key Holder, supporting store opening/closing, cash handling, and compliance while maintaining an organized, client-ready retail environment.

Skincare Consultations Product Recommendations Retail Sales Clienteling Cash Handling