Nicole López
@nicolelpez
Resuelvo incidencias IT de producción y usuarios mediante monitorización, logs y gestión ITIL.
SpainWhat I'm looking for
He dado soporte IT de producción para Airbus y soporte corporativo para Befesa a través de Sopra Steria, resolviendo incidencias de hardware, software y sistemas Windows en entornos globales.
Analizo logs y trazas, monitorizo sistemas, gestiono tickets y SLAs, y colaboro con equipos N2/N3 para diagnosticar, resolver o escalar incidencias complejas. También administro identidades, permisos y recursos con Active Directory, Office 365 y MFA.
En Logicalis gestioné soporte N1 multicliente con ServiceNow, Zabbix, Grafana y PagerDuty. Aporto atención al usuario, documentación técnica rigurosa e inglés C1 para soporte profesional global.
Experience
Work history, roles, and key accomplishments
Provided comprehensive IT support to VIP and corporate users in a global environment, diagnosing and resolving hardware, software, and Windows OS issues. Managed user administration in Active Directory, Office 365, and MFA, and handled ticket flow under ITIL methodology.
Provided production support in a high-availability enterprise environment, analyzing incidents, monitoring systems, and providing technical assistance. Reviewed logs and traces to identify root causes, managed tickets to meet SLAs, and administered users in Active Directory and AWS.
Provided first-level technical support in a multi-client environment, managing the full incident lifecycle from receipt to closure or escalation. Monitored infrastructure and applications using Zabbix and Grafana, and managed critical alerts via PagerDuty.
Atención al cliente
Levadura Madre · Zara Bowling Chamartín · El Jaleo Café Gast
Jan 2018 - Dec 2023 (5 years 11 months)
Developed skills in effective communication, customer service, handling high-pressure situations, and teamwork in high-volume environments.
Education
Degrees, certifications, and relevant coursework
42 Madrid
Formación en Programación en C#, Programming
Completed training in C# programming at 42 Madrid.
CampusFP
Técnico en Sistemas Microinformáticos y Redes (SMR), Microcomputer Systems and Networks
Earned the Técnico en Sistemas Microinformáticos y Redes (SMR) qualification from CampusFP.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
Job categories
Skills
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