Looking for a job

Lucía Pérez

@lucaprez

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I resolve IT incidents and manage users, devices, and workplace technology across corporate environments.

Spain

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What I'm looking for

I'm looking for an IT support or junior systems administration role where I can resolve incidents, manage users and devices, work with Intune and Autopilot, and continue developing in systems, networks, and cybersecurity.

I've delivered IT support at MR Informática, resolving user incidents remotely and onsite across hardware, software, operating systems, peripherals, email, Microsoft Teams, and corporate applications.

I manage users, permissions, access, devices, and CRM information, while configuring, patching, maintaining, and deploying workstations. I use Jira to document, track, route, and escalate tickets through resolution.

At CEU, I managed corporate users and devices with Microsoft Intune and deployed equipment through Windows Autopilot. I also prepared devices for assignment, maintained inventory, and provided in-person support.

My earlier support work at Correos focused on internal systems and corporate applications, ensuring cases were followed through to resolution. I also bring training in systems administration, networks, cybersecurity, and virtualized environments, including a Kali Linux project analyzing Hydra brute-force attacks.

Experience

Work history, roles, and key accomplishments

Administrador de Sistemas / Soporte Técnico IT

MR Informática

Jun 2026 - Sep 2026 (3 months)

Resolved incidents, problems, queries and requests from users, both in person and remotely. Diagnosed and resolved hardware, software, peripheral, operating system and corporate application issues, and managed incidents via Jira.

Técnico de Soporte IT (Prácticas de empresa)

CEU

Nov 2025 - May 2026 (6 months)

Resolved and tracked hardware and software incidents using Jira, managed corporate users and devices with Microsoft Intune, and configured and deployed equipment using Windows Autopilot.

Jira Microsoft Intune Windows Autopilot Hardware Software Peripherals Device Management Configuration Deployment Inventory Management User Support

Prácticas de empresa

CONFIANZA23

Apr 2025 - May 2025 (1 month)

Prepared and updated technical documentation for technology projects, managed and organized project information, and applied basic cybersecurity concepts in project contexts.

Documentation Project Management Cybersecurity Teamwork

Técnico de Soporte de Aplicación Corporativa

CORREOS

Dec 2020 - May 2022 (1 year 5 months)

Provided technical support to users on internal corporate systems and applications, diagnosed and resolved IT incidents, and managed support tickets.

Technical Support Incident Management Ticket Management Corporate Applications User Support

Education

Degrees, certifications, and relevant coursework

CEU FP

Técnico Superior, Administración de Sistemas Informáticos en Red

2024 - 2026

FP Técnico Superior Administración de Sistemas Informáticos en Red (ASIR) with specialization in server administration, networks, cybersecurity, and virtualized environments.