At Giesecke+Devrient ePayments Iberia, I provided hybrid N1/N2 support for users across four sites. I handled incidents through ServiceNow and SPOC, prioritizing critical tasks to support production continuity.
I deployed and prepared equipment using Baramundi and Acronis, administered mobile devices and endpoint security through Microsoft Intune, and maintained printers. I also carried out secure data erasure with DBAN.
At Escola Marta Mata, I provided technical support and direct assistance to school users. I diagnosed hardware issues, maintained devices, and helped users install and configure software.
During my CFGS studies, I used tools including Nessus, Nmap, Wireshark, Burp Suite, and John the Ripper for vulnerability analysis, security audits, network monitoring, and lab testing.
