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Nicole Joyner

@nicolejoyner

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I recover past-due balances and strengthen customer retention through hands-on WorkWave PestPac operations.

United States

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What I'm looking for

I'm looking for an operations-focused role where I can use WorkWave PestPac, billing, collections, customer retention, and staff-training experience to improve customer outcomes and support business growth.

I've supported Advanced Services' expansion from one Augusta location to seven branches across three states, using WorkWave PestPac for billing, collections, retention, and customer communications.

I've recovered more than $1 million in past-due balances while managing up to 325 active billing accounts, processing payments, adjustments, payment plans, and customer negotiations. As part of a four-person retention team, I helped maintain a 1.25% controllable cancellation rate and a 78% service-renewal rate over four years.

I've worked approximately 5,200 customer retention accounts and trained 10 employees across five branches on PestPac workflows, billing, collections, retention, and customer service. I'm Georgia-licensed in structural pest control and bring practical knowledge of the businesses WorkWave serves.

Experience

Work history, roles, and key accomplishments

Current

Billing and Collection Specialist

Current

Advanced Services

May 2025 - Present (1 year 4 months)

Recovered more than $1 million in past-due balances through collections, payment plans, and customer negotiation in PestPac. Manage up to 325 active billing accounts at a time, processing payments and account adjustments with high accuracy.

PestPac Payment Processing Collections Customer Negotiation Data Entry Excel Outlook Microsoft Teams

Retention Specialist

Advanced Services

Mar 2018 - May 2025 (7 years 2 months)

Worked approximately 5,200 unique customer accounts in retention, resolving billing questions, complaints, and cancellation requests by phone, email, and text. Trained 10 employees across 5 branch locations on PestPac billing, collections, retention, and customer service workflows.