Looking for a job

Crystal Bitzel

@crystalbitzel

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I recover revenue, resolve customer accounts, and turn service inquiries into scheduled work.

United States

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What I'm looking for

I'm looking for a customer operations, collections, or accounts receivable role where I can resolve account issues, support retention, recover revenue, and keep high-volume customer activity organized.

I've supported revenue recovery and customer operations across American City Business Journals, Aruza Pest Control, and Killingsworth Environmental. I evaluate delinquent accounts, investigate billing histories, resolve discrepancies, and follow up persistently to secure payments.

At Pine Valley Turf Management, I convert customer inquiries into scheduled lawn, treatment, and landscaping services while coordinating calendars and field availability. I also process invoices and payments and follow up on proposals and customer questions to support revenue flow.

My background also includes high-volume administrative support at Charlotte-Mecklenburg Schools, retirement plan administration at Principal Financial Group, and mortgage loan processing with PenFed Credit Union and Finance of America Mortgage. I bring organized recordkeeping, clear customer communication, and reliable follow-through to fast-moving operations.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Pine Valley Turf Management

May 2026 - Sep 2026 (4 months)

Converted customer inquiries into scheduled services and coordinated calendars. Processed invoices and payments, maintained records, and supported daily office operations.

Customer Service Scheduling Invoicing Payment Processing Office Administration Communication Skills

Administrative Secretary and Auditions Coordinator

Charlotte-Mecklenburg Schools

Dec 2024 - May 2026 (1 year 5 months)

Served as primary point of contact in a high-volume front office, managed bookkeeping and correspondence, and coordinated audition schedules and materials.

Bookkeeping Correspondence Calendar Management Event Coordination Customer Service Office Administration

Collections Specialist

American City Business Journals

Jul 2024 - Sep 2024 (2 months)

Evaluated delinquent accounts and contacted clients to secure payment. Reduced DSO and past-due receivables through persistent follow-up and resolution of billing issues.

Collections Accounts Receivable Billing Customer Service Data Entry Reporting

Accounts Receivable Specialist

Aruza Pest Control

Feb 2024 - Jul 2024 (5 months)

Reviewed billing data, prepared invoices, and resolved discrepancies. Handled customer calls and supported retention through solution-focused service.

Accounts Receivable Invoicing Billing Customer Service Data Entry Administrative Support

Collections Specialist

Killingsworth Environmental

Aug 2023 - Feb 2024 (6 months)

Managed customer balances and contacted customers regarding outstanding debt. Identified inconsistencies and prepared reliable billing activity reports.

Collections Accounts Receivable Billing Customer Service Data Entry Reporting

Retirement Specialist

Principal Financial Group

Jan 2023 - May 2023 (4 months)

Partnered with client-facing teams to resolve plan-administration requests and reviewed data for accuracy. Built knowledge of recordkeeping systems and pension documents.

Plan Administration data review Customer Service Record keeping Reporting

Loan Processor

PenFed Credit Union

Jul 2021 - Nov 2022 (1 year 4 months)

Managed a pipeline of mortgage loans from document collection through closing. Communicated with stakeholders to remove obstacles and prepared files for submission.

Loan Processing Mortgage Documentation Communication Skills Time Management

Loan Processor

Finance of America Mortgage LLC

Jul 2020 - Jun 2021 (11 months)

Collected and reviewed applicant financial information and documentation. Researched errors and supported loan officers in a remote, high-volume environment.

Loan Processing Mortgage Documentation data review Communication Skills