Nicole Jaggers
@nicolejaggers
Compassionate helpline specialist with expertise in crisis intervention.
What I'm looking for
I'm J’Andria Jaggers, a dedicated Helpline Specialist with over two years of experience in crisis intervention and emergency dispatching. My journey has been driven by a passion for helping individuals in distress, ensuring they receive the timely and appropriate resources they need. My strong background in telecommunications and emergency response protocols has equipped me with the skills necessary to provide effective support during critical situations.
Currently, I serve as a Fire Communications Officer at the Bossier City Fire Department, where I respond to emergencies, administer CPR, and work as part of a team to perform rescue operations. My previous role as a Helpline Specialist with the Louisiana Association On Compulsive Gambling honed my abilities in crisis management and suicide prevention, allowing me to develop strong communication skills and a compassionate approach to support. I am committed to leveraging my skills and experience to contribute positively to the wellbeing of those in need.
Experience
Work history, roles, and key accomplishments
Fire Communications Officer
Bossier City Fire Department
Aug 2024 - Present (11 months)
Responded to emergency situations, including fires, medical emergencies, and vehicle accidents, providing rapid medical assistance and firefighting services. Administered CPR and basic first aid over the phone, stabilizing patients before transport.
Helpline Specialist
Louisiana Association On Compulsive Gambling
Feb 2020 - Aug 2024 (4 years 6 months)
Provided appropriate intervention and assistance for listening/support callers, following policies and procedures. Prevented suicides by de-escalating and safety planning, while multi-tasking and documenting reports.
Merchandising
Lowes Home Improvement
Apr 2017 - Feb 2020 (2 years 10 months)
Managed product stocking, organization, and display, ensuring an appealing shopping environment. Handled inventory management and provided customer service to shoppers.
Education
Degrees, certifications, and relevant coursework
Bossier Parish Community College
Associate of Science, Communication Media
Focused on the transmission of information through various media platforms, technologies, and channels. Explored the theory and practice of communication, emphasizing media's influence on society and culture. Gained technical skills and theoretical knowledge for media-related fields.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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