Nicole JaggersNJ
Open to opportunities

Nicole Jaggers

@nicolejaggers

Compassionate helpline specialist with expertise in crisis intervention.

United States
Message

What I'm looking for

I am looking for a role that allows me to support individuals in crisis, with opportunities for professional growth and a collaborative team environment.

I'm J’Andria Jaggers, a dedicated Helpline Specialist with over two years of experience in crisis intervention and emergency dispatching. My journey has been driven by a passion for helping individuals in distress, ensuring they receive the timely and appropriate resources they need. My strong background in telecommunications and emergency response protocols has equipped me with the skills necessary to provide effective support during critical situations.

Currently, I serve as a Fire Communications Officer at the Bossier City Fire Department, where I respond to emergencies, administer CPR, and work as part of a team to perform rescue operations. My previous role as a Helpline Specialist with the Louisiana Association On Compulsive Gambling honed my abilities in crisis management and suicide prevention, allowing me to develop strong communication skills and a compassionate approach to support. I am committed to leveraging my skills and experience to contribute positively to the wellbeing of those in need.

Experience

Work history, roles, and key accomplishments

BD
Current

Fire Communications Officer

Bossier City Fire Department

Aug 2024 - Present (11 months)

Responded to emergency situations, including fires, medical emergencies, and vehicle accidents, providing rapid medical assistance and firefighting services. Administered CPR and basic first aid over the phone, stabilizing patients before transport.

Education

Degrees, certifications, and relevant coursework

Bossier Parish Community College logoBC

Bossier Parish Community College

Associate of Science, Communication Media

Focused on the transmission of information through various media platforms, technologies, and channels. Explored the theory and practice of communication, emphasizing media's influence on society and culture. Gained technical skills and theoretical knowledge for media-related fields.

Tech stack

Software and tools used professionally

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Nicole Jaggers - Fire Communications Officer - Bossier City Fire Department | Himalayas