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Elijah Frasure

@elijahfrasure

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Crisis Line Counselor at Pathways, Inc., supporting 988 callers with de-escalation and resource navigation.

United States

Message

At Pathways, Inc., I respond to 988 Suicide & Crisis Lifeline and warm line calls, providing support, de-escalation, and resource navigation. I document calls and coordinate referrals and follow-up while adhering to HIPAA and privacy protocols.

Previously, as Dispatch Manager at BWH security, I dispatched staff and units, communicated critical information to field teams, and documented incidents. My experience also includes customer support as a Personal Shopper at Walmart and Crew Member at Little Caesars.

Experience

Work history, roles, and key accomplishments

Current

Crisis Line Counselor

Current

Pathways Inc.

Sep 2025 - Present (1 year 1 month)

Responded to 988 Suicide & Crisis Lifeline and warm line calls, providing compassionate support, de-escalation, and resource navigation. Coordinated with dispatchers, clinicians, and administrative staff to optimize crisis response and managed confidential documentation with HIPAA compliance.

Crisis Intervention De escalation Resource Navigation Documentation HIPAA compliance Call Center Operations Active Listening Mental Health Support Incident Reporting Multi Line Phone Systems

Dispatch Manager

BWH Security

Nov 2022 - Sep 2025 (2 years 10 months)

Dispatched and deployed staff, vehicles, and units based on communication received, and answered emergency and non-emergency calls to dispatch appropriate personnel. Managed information flow to field staff, conducted surveillance, and maintained calm communication with callers.

Dispatch Coordination Emergency Response Surveillance CCTV Monitoring Two Way Radios Incident Reporting Multi Line Phone Systems Team Coordination Problem Solving

Personal Shopper

Walmart

Mar 2021 - Aug 2022 (1 year 5 months)

Fulfilled customer orders by reviewing, locating, preparing, and packaging merchandise, ensuring accuracy and customer satisfaction. Made appropriate product substitutions and maintained a clean, organized work area.

Customer Service Order Fulfilment Inventory Management Attention To Detail Problem Solving

Crew Member

Little Caesars

Jun 2020 - Mar 2021 (9 months)

Prepared and served food, ensuring customer satisfaction through compliance with company and state regulations for cleanliness and safety. Rang up sales and maintained lobby counter and drive-thru, supporting efficient customer flow.

Food Preparation Customer Service Cash Handling Sanitation Teamwork