Open to opportunities

Nicole Gandara

@nicolegandara

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Dependable career development specialist with strong problem-solving skills.

United States

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What I'm looking for

I am looking for a role that allows me to support individuals in achieving their career goals while fostering a positive and collaborative work environment.

As a dedicated Career Development Specialist, I pride myself on my ability to manage multiple cases effectively while ensuring that each participant receives the support they need to achieve their employment and educational goals. My experience includes overseeing over 60 cases at Creative Work Solutions, where I developed and implemented individualized plans tailored to assist parents in overcoming barriers to self-sufficiency and financial independence.

Throughout my career, I have demonstrated a commitment to maintaining confidentiality and adhering to program policies and procedures. My previous role as a Customer Service Representative at Vitalchek honed my communication skills, allowing me to respond promptly to customer inquiries and resolve complaints efficiently. I believe that empathy and strong interpersonal skills are essential in my field, and I strive to create a supportive environment for all participants.

Experience

Work history, roles, and key accomplishments

Career Development Specialist

Creative Work Solutions

Apr 2022 - Sep 2022 (5 months)

Managed over 60 cases, ensuring program compliance and efficient case management. Developed and monitored individualized plans for participants, helping them achieve employment, education, and self-sufficiency goals.

Case Management Compliance Employment Support Confidentiality Goal Setting Financial Independence Reporting

Customer Service Representative

Vitalchek

Jul 2021 - Mar 2022 (8 months)

Processed customer orders for government-issued records and responded to inquiries via email and telephone. Maintained high service and quality standards while resolving customer complaints.

Customer Service Order Processing Email Communication Quality Assurance Service standards Order Inquiries

Career Development Specialist

SL Start

Jun 2017 - Aug 2020 (3 years 2 months)

Case Management Compliance Employment Support Confidentiality Goal Setting Financial Independence Reporting

Administrative Specialist

SL Start

Jan 2017 - Jun 2017 (5 months)

Managed interoffice and telephone communications, greeted visitors, and maintained appointment schedules. Prepared and processed important participant documents, ensuring accurate record-keeping.

Administrative Support Scheduling document preparation Data Entry File Management Record Maintenance Organizational Skills

Education

Degrees, certifications, and relevant coursework

Workforce 180 Case Management Certification Program

Certificate, Workforce Case Management

Completed a certification program focused on case management within the workforce development sector. Gained expertise in managing and supporting individuals through various career development stages.

Pima Medical Center

Certificate, Phlebotomy

Completed a specialized program in Phlebotomy, acquiring skills in blood collection techniques and laboratory procedures. Prepared for a career in healthcare, focusing on patient care and safety.

Lordsburg High School

Diploma, General Studies

Graduated with a high school diploma, completing a comprehensive curriculum across various subjects. Developed foundational academic skills and prepared for further education or entry into the workforce.