Nicole Fox

Investigated and made compensability decisions, maintained 100% closing ratio, and led resolution strategy and special projects that improved team audit scores and operational outcomes.

Investigated COVID-19 related losses, updated claim records for non-injury determinations, ensured proper filing with clerical teams, and maintained a 100% closing ratio.

Investigated COVID-19 losses, updated claims to reflect non-injury status, filed necessary state forms, and sustained a 100% closing ratio.

Investigated and determined compensability of new losses, reserved claims for financial exposure, collaborated with defense counsel, and negotiated settlements to full resolution.

Managed compensability investigations, prepared client status reports, attended client meetings, mentored staff on technical issues, and negotiated claim settlements to closure.

Reviewed and resolved aged run-off claims for a large client, negotiated settlements, and presented claim status reports to clients, brokers, and carriers during transitional processes.

Supervised adjusters auditing files for quality assurance, managed claims exceeding $2M exposure, led training that raised audit scores from 75% to 95%, and analyzed suspicious/fraudulent claims.

Investigated new claims, conducted recorded injured worker interviews, documented investigations for clients, and negotiated settlements reducing aged pending claims by 35%.

Investigated workers' compensation claims, assigned financial reserves, implemented action plans that reduced aged pending claims by 30%, and processed recoveries to lower exposure.

Completed Radio and Television Broadcasting program with focus on broadcasting skills and media production.

Bachelor of Arts in Leadership and Administration focused on leadership, organizational management, and administrative practices.