Open to opportunities

Nicole Cooper

@nicolecooper

Message

Dedicated banking professional with expertise in team leadership and customer service.

United States

Message

What I'm looking for

I seek a role that values leadership and offers opportunities for growth in a supportive environment.

As a seasoned banking professional, I have cultivated a robust career in financial services, excelling in roles that emphasize leadership, customer service, and operational excellence. Currently, I serve as the Officer-Commercial Post Closing Review Supervisor at Busey Bank, where I oversee a team of seven, ensuring high-quality performance and compliance in our operations. My commitment to fostering a collaborative team environment has led to successful project management and the seamless integration of new processes during bank mergers.

My academic achievements, including a 4.0 GPA in my Clinical Mental Health Counseling Graduate Program and membership in the Tau Sigma National Honor Society, reflect my dedication to continuous learning and professional growth. I have also completed various certifications, including being a Certified Women in Business Advocate and a Certified Home Equity Lender. These experiences, combined with my hands-on approach to leadership, have equipped me with the skills necessary to drive team success and enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Officer-Commercial Post Closing Review Supervisor

Current

Busey Bank

Jan 2025 - Present (4 months)

Supervised a team of seven direct reports across four mini-teams, conducting monthly one-on-ones and approving time/vacation. Led team meetings, managed disciplinary actions, and performed weekly quality control to ensure team performance.

Team Leadership Performance Management Project Management Vendor Management Training Mortgage Lending Bank Mergers

Commercial Post Closing Review Specialist

Busey Bank

Sep 2023 - Jan 2025 (1 year 4 months)

Ensured all commercial collateral had proper insurance to prevent bank loss and monitored email for insurance inquiries. Assisted with three merger projects and led the insurance portion of BLDI presentations.

Risk Management Customer Service Data Entry Loan Processing Communication Problem Solving Financial Services

Universal Branch Supervisor

PNC Bank

Oct 2021 - Sep 2023 (1 year 11 months)

Prepared teams for audits and facilitated mortgage/home equity lending and personal lending. Conducted financial conversations to grow client wallets and performed outbound sales calls to prospects.

Mortgage Lending Sales Customer Relationship Management Interviewing Conflict Resolution Financial Planning

Financial Relationship Consultant

Regions Bank

Jun 2021 - Oct 2021 (4 months)

Provided financial relationship consulting to clients, assisting them with their banking needs. Focused on building strong client relationships and offering tailored financial solutions.

Sales Customer Service Banking Operations Relationship Management Product Knowledge Communication Problem Solving Financial Analysis

Universal Branch Supervisor / Branch Banker

PNC Bank

Jun 2015 - Jun 2021 (5 years 11 months)

Managed branch operations and provided banking services to customers. Assisted with various financial transactions and resolved customer inquiries.

Customer Service Problem Solving Team Collaboration Account Management Sales Support Communication Financial Services

Education

Degrees, certifications, and relevant coursework

Truman State University

Graduate Program, Clinical Mental Health Counseling

Grade: 4.0 GPA

Enrolled in the Clinical Mental Health Counseling Graduate Program. Maintained an excellent academic record with a 4.0 GPA.

Saint Louis Community College at Meramec

Associate's Degree, General Transfer Studies

Grade: 3.98 GPA

Activities and societies: Dean’s List Fall 2020 – Spring 2022

Completed an Associate's degree in General Transfer Studies. Consistently recognized on the Dean’s List from Fall 2020 to Spring 2022, earning a 3.98 GPA.

Drury University

Undergraduate Studies, General Studies

Attended Drury University for two years. Specific degree and field of study were not provided.

Eureka Senior Highschool

High School Diploma, High School Studies

Completed high school education. Graduated in May 2006.

University of Missouri, Saint Louis

Bachelor of Liberal Studies, Liberal Studies

Grade: 4.0 GPA

Activities and societies: Tau Sigma National Honor Society

Obtained a Bachelor of Liberal Studies degree with minors in psychology and business. Achieved a 4.0 GPA and was a member of the Tau Sigma National Honor Society.