nicol dayanna molina garcia
@nicoldayannamolinaga
Gestiono soporte técnico, atención al cliente y registros administrativos con precisión.
ColombiaWhat I'm looking for
He brindado atención telefónica y soporte técnico en Atento Colombia, resolviendo consultas, casos, quejas y solicitudes mediante herramientas CRM.
También guié a usuarios de banca en línea en el diagnóstico de fallas, manteniendo la confidencialidad y protección de datos personales.
Como practicante de Soporte TI en Arroz Diana, gestioné tickets presenciales y remotos, elaboré informes e inventarios tecnológicos, e instalé software. Además, apoyé la administración de herramientas digitales de Google y el mantenimiento de equipos.
Combino mi formación en Programación de Software con experiencia en caja, control documental, Excel, MySQL y desarrollo web con PHP. Busco aportar organización, seguimiento de información y atención efectiva a procesos administrativos o de Recursos Humanos.
Experience
Work history, roles, and key accomplishments
RAC Telefónico
Atento Colombia
Dec 2025 - Jun 2026 (6 months)
Provided customer service and support via phone, resolving inquiries and managing cases through CRM tools. Offered technical support for online banking users and ensured compliance with data protection regulations.
Cajera
Entre Minimarket y Marale
May 2025 - Nov 2025 (6 months)
Handled cash transactions accurately, managed cash register opening and closing, and controlled payment documents. Provided in-person customer service and maintained organized point-of-sale operations.
Practicante de Soporte TI
Arroz Diana
Nov 2024 - May 2025 (6 months)
Managed technical support tickets, prioritized requests, and followed up until resolution. Prepared reports and inventory of technological assets, and administered digital tools and software installations.
Education
Degrees, certifications, and relevant coursework
Institución Universitaria de el Espinal - UniEspinal
Técnico Profesional en Mantenimiento electrónico, Electronic Maintenance
Currently pursuing a technical professional degree in electronic maintenance in evening classes.
SENA – Ibagué (Tolima)
Técnico en Programación de Software, Software Programming
Completed a technical program in software programming, certified in May 2025.
Institución Educativa San Isidoro – Espinal (Tolima)
Bachiller Académico, General Studies
Completed high school education, meeting the position requirement.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Job categories
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