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Nicolas Myrianthopoulos

@nicolasmyrianthopoul

Service Desk Engineer at XM who automated audit reporting to cut preparation from days to hours and builds real-time web apps.

Cyprus
Message

At XM, I provide L2/L3 support for more than 3,000 users and endpoints, administer identity and collaboration platforms, and support secure access and user lifecycle processes.

I built custom Lansweeper audit reports and tools with Google AI Studio to collect audit data and generate reports, reducing audit preparation from days to hours. I also develop automation with PowerShell and Python and create agents in Microsoft Copilot Studio for IT automation, audits, and compliance.

Before my current role, I administered trading platforms and enterprise IT environments at XM, then supported infrastructure and business operations at Cosmos Tobacco Trading LTD. Earlier, I provided IT support at European University Cyprus.

On my personal projects, I independently designed and built MySeatingPlan, a full-stack wedding seating planner. I'm also developing PartyHub, a real-time multiplayer games platform with six playable games and automated tests across its game engine and real-time layer.

Experience

Work history, roles, and key accomplishments

XM
Current

Service Desk Engineer

XM

Jan 2026 - Present (9 months)

Provide L2/L3 support for 3,000+ users and endpoints, resolving 250–500 tickets per month in Jira Service Management within SLA targets. Administer Microsoft Entra ID, Intune, Active Directory, Exchange Online, and Google Workspace, and manage access control and Conditional Access policies.

EC

IT Support Assistant

European University Cyprus

Apr 2019 - Sep 2022 (3 years 5 months)

Provided IT support to students and staff, responding to helpdesk tickets and handling personnel requests. Maintained and repaired hardware and software.

PW

Seller, IT Department

Public ITC World

Nov 2018 - Apr 2019 (5 months)

Delivered customer service and advised on IT products. Arranged product displays and completed ongoing product training.

MP

Customer Service Representative

Mallouppas & Papacostas

Jul 2017 - Sep 2018 (1 year 2 months)

Provided customer service and furniture assembly.

CG

Soldier

Cyprus National Guard

Jul 2012 - Jul 2014 (2 years)

Served as a soldier in the Cyprus National Guard.

Education

Degrees, certifications, and relevant coursework

European University Cyprus logoEC

European University Cyprus

Master of Science, Cybersecurity

2024 - 2025

Grade: 3.78/4.0

MSc in Cybersecurity from European University Cyprus, completed in 2025 with a GPA of 3.78/4.0.

European University Cyprus logoEC

European University Cyprus

Bachelor of Science, Computer Science

2020 - 2023

Grade: 3.0/4.0

BSc in Computer Science from European University Cyprus, completed in 2023 with a GPA of 3.0/4.0.

CC

Cyprus College

Diploma, Computer and Network Technician

2018 - 2020

Grade: 3.6/4.0

Diploma in Computer and Network Technician from Cyprus College, completed in 2020 with a GPA of 3.6/4.0.

TA

Technological Educational Institute of Athens

Bachelor of Science, Electronic Engineering

2014 - 2018

BSc in Electronic Engineering (incomplete) from Technological Educational Institute of Athens, attended from 2014 to 2018.

LL

Latsia Lyceum

High School Leaving Certificate, General Education

2009 - 2012

High School Leaving Certificate from Latsia Lyceum, completed in 2012.

VP

V-JAL AI Coaching Program

Certificate, AI Coaching

Completed the V-JAL AI Coaching Program, a 10-week program of live sessions and coursework culminating in a capstone presentation.

ES

ECDL — Computer Society

Certificate, Computer Skills

ECDL certification from the Computer Society.

Cisco Networking Academy logoCA

Cisco Networking Academy

Certificate, Cybersecurity

Introduction to Cybersecurity certification from Cisco Networking Academy.

Cisco Networking Academy logoCA

Cisco Networking Academy

Certificate, Cybersecurity

Cybersecurity Essentials certification from Cisco Networking Academy.

Cisco Networking Academy logoCA

Cisco Networking Academy

Certificate, Linux

NDG Linux Unhatched certification from Cisco Networking Academy.

Cisco Networking Academy logoCA

Cisco Networking Academy

Certificate, Linux

NDG Linux Essentials certification from Cisco Networking Academy.

Cisco Networking Academy logoCA

Cisco Networking Academy

Certificate, IT Essentials

IT Essentials certification from Cisco Networking Academy.

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