Denis Siniakov

Optimized incident resolution time from multiple days to 8 hours by implementing 24/7 support coverage, structured team schedules, and real-time alerting systems. Led a team of 5 engineers, mentoring them to improve troubleshooting and issue escalation. Developed a fully automated onboarding/offboarding process, reducing HR and IT workload by 30%: Integrated BambooHR, Jira, and Azure and deployed

Enhanced ticket resolution speed by 15% through proactive monitoring and rapid incident handling, achieving an o360 satisfaction score of 4.5/5. Reduced ticket escalations by 30% by streamlining developer communication and implementing standardized workflows for issue resolution. Mentored new team members during onboarding by equipping them with essential skills and knowledge.

Migrated all media data to one storage, increased work speed(read-write), and achieved high DR and business continuity standards by orchestrating the storage system replacement project from selecting vendors to deploying it for production. Set up workstations and configured VFX software, cloud services, and plugins, improved software deployment for the 3D art team, and improved release time for th

Accomplished a software audit(with Snow), and as a result, all license prolongation, costs, and support were documented. Offered daily IT assistance to employees in 3 CIS countries according to SLAs. Reduced costs annually by 60%, overseeing the management of 3 dedicated servers and optimizing vendor support contracts.

Provided daily technical support for staff, troubleshooting hardware and software issues to ensure smooth operations. Managed network infrastructure and performed routine system updates to maintain security and reliability. Handled user account setup, permissions, and regular data backups to secure business-critical information.

Specialized in trade, finance, and accounting. Gained foundational knowledge in economic principles and their application in business.