Catalina Ramírez
@catalinaramrez
IT Support Technician at Juaneda Hospitales, supporting critical hospital systems and developing DemIA, an AI-assisted compliance web app.
SpainWhat I'm looking for
At Juaneda Hospitales, I troubleshoot workstations, network and hardware issues, and user access in a high-criticality hospital environment. I handle first-line diagnosis and coordinate escalations with Tier 2/3 teams through resolution.
I designed and shipped DemIA, a web application that analyzes vehicle inspection documentation and generates compliance reports. I owned its product definition, information architecture, QA, and deployment, using AI coding agents.
Experience
Work history, roles, and key accomplishments
IT Support Technician (Tier 1)
Juaneda Hospitales
Apr 2026 - Present (7 months)
Troubleshoot domain-joined workstations on-site and remotely in a high-criticality hospital environment. Manage user accounts and permissions in Active Directory and Google Workspace, and escalate incidents through Jira.
IT Support Technician (Tier 1)
Estel
Jul 2025 - Sep 2025 (2 months)
Administered user accounts, MFA and access in Active Directory and Microsoft 365. Resolved incidents across Linux, Windows 10/11, OneDrive, SharePoint and domain services.
Monitored, triaged, prioritized, documented and escalated incidents in Jira following defined procedures.
Education
Degrees, certifications, and relevant coursework
Universitat Oberta de Catalunya (UOC)
Bachelor's degree, Computer Engineering
2024 -
Currently pursuing a degree in Computer Engineering, with studies in AI development and automation, networking, and backup strategies.
Udemy
Certificate, Software QA & Testing
2024 - 2024
Completed a course in Software QA & Testing.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Salary expectations
Social media
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