Marco Zannin

Created and grew a travel blog and cross-platform content channels to 20k visitors (cumulative) by March 2025; responsible for SEO, copywriting, and since Oct 2022 video editing and production.

Served as Tier 2 reference for platform services supporting first‑level teams and project stakeholders; led UAT/testing, usage analysis and reporting, and improved monthly internal communications for the employee app Smart Connect.

Provided first‑level support for internal apps and training platforms, coached and onboarded colleagues, led the employee platform team from June 2021, and participated in UAT and communication improvements.

Created and maintained pricing packs and rate cards, supported GPI request implementation, and performed profitability analysis for potential and existing business.

Coordinated development activities across Italy, Spain and Brazil, led a five‑person team, drove distribution changes and reseller acquisition in Italy and delivered ~15% annual sales growth.

Handled order taking, consultancy, complaint management, and reviewed marketing materials in Italian, Spanish and English while supporting social media planning.

Managed new business, policy servicing and AML processes, improved customer service procedures, and handled complaints reporting to the Italian regulator ISVAP.

Led commercial campaigns and customer acquisition, conducted risk analysis for life insurance investments, and produced reports comparing pension fund options.

Activities and societies: Socrates - Erasmus exchange project year 2002-03

Master Degree in International Economics of Financial Markets, attended 1999–2005 with an Erasmus exchange year in 2002–2003.

Master degree in Consultancy in the insurance industry completed April–June 2005.

Activities and societies: Formation by Soulce BV (Creative Consciousness International) including Master I, II, III and Advanced Consciousness Development

Professional Coach Diploma certified by ExpertRating Inc.