At Chicago Blackhawks (Rockford IceHogs), I directly manage over 500 season ticket member accounts worth over $700,000 and provide day-to-day customer service. I also contribute to annual renewal and retention planning and plan year-round member events.
At Madison Capitols, I wrote weekly previews, media guide content, player bios, and game recaps for madcapshockey.com. I researched player and team statistics using HockeyDB and Elite Prospects, and supported game day media operations.
At Illinois State Athletics, I coordinated player postgame interviews, provided updates on the Illinois State Athletics X account, and supported live statistical operations. Earlier, as a Ticket Sales and Member Experience Intern with Jacksonville Jaguars, I planned member and prospect events, serviced accounts, and supported the Jaguars Foundation's complimentary ticket distribution.
