Open to opportunities

Nick Isaacson

@nickisaacson

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Customer support professional specializing in client success, account management, and problem solving.

United States

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What I'm looking for

I seek a client-focused support role where I can manage accounts, improve client outcomes, and grow in a collaborative, fast-paced team.

I am a customer service and support professional with experience across client success, claims processing, and call center operations. I coordinate onboarding and offboarding, manage digital assets and listings, troubleshoot platform issues, and provide performance insights that improve client visibility and satisfaction.

I have handled high-volume data entry and claims processing, scheduled and activated customer accounts, and supported multiple departments through clear communication and task coordination. I work well in fast-paced environments, adapt quickly to new challenges, and focus on efficiency and strong client relationships.

Experience

Work history, roles, and key accomplishments

Current

Client Success Assistant

Current

Melon Local

Jul 2024 - Present (1 year 8 months)

Coordinate client onboarding/offboarding and manage digital listings and creative assets to improve local search visibility; monitor analytics and troubleshoot platform issues to maintain accurate client representation.

Client Onboarding Google Business Profile Listings Management Monitoring Email Communication Asset Management Troubleshooting

Support Center Agent

Tradesmen International LLC

Aug 2023 - Jul 2024 (11 months)

Handled inbound/outbound calls and supported multiple departments with data entry and coordination to resolve inquiries related to assignments and payroll.

Call Center Operations Data Entry Customer Support Outbound Calling Prioritization Communication Scheduling

Customer Service Representative

Bill Howe Plumbing, HVAC & Restoration

Aug 2021 - Jul 2023 (1 year 11 months)

Managed calls and emails for service requests, scheduled immediate and future services accurately, and set up and activated new customer accounts to ensure timely service delivery.

Customer Service Scheduling Email Communication Attention To Detail Service Coordination CRM

Claims Adjuster

Geico

May 2019 - Jul 2021 (2 years 2 months)

Processed high volumes of claims data, examined records to determine coverage, and communicated with insurers and claimants to facilitate claim approvals and payments.

Claims Processing Data Entry Claims Investigation Problem Solving Insurance Compliance