Looking for a job

N G

@nick

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17-year SaaS veteran. Scaled Customer Success, Professional Services and Product Development teams.

Netherlands

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What I'm looking for

Seeking a leadership role in the Software Solutions sector (SaaS, PaaS etc.) where I can amplify strategic and actionable initiatives. I thrive in innovative, results-driven environments and value collaboration. Looking for a team that's not just current but forward-thinking, aiming to lead in the evolving SaaS landscape.

Nick Van Genugten hails from Eindhoven, The Netherlands, and has become a formidable presence in the SaaS arena over an illustrious 17-year career. What sets Nick apart isn't merely his strategic acumen, but an innate prowess in catalyzing these strategies into vibrant, tangible successes. He seamlessly converges visionary thinking with actionable initiatives, leading teams and launching platforms that redefine innovation. His approach is holistic, consistently marrying the grand vision with the granular, ensuring strategies are not just conceptualized, but splendidly realized. Bolstered by an impressive academic background and top-tier professional certifications, Nick is a SaaS luminary, celebrated for his uncanny ability to transform overarching strategies into sterling accomplishments.

Experience

Area Vice President, Customer Success and Professional Services APAC

E2open

Jan 2022 - Jul 2023 (1 year 6 months)

• Integrated staff post-acquisition, refining the organizational structure blueprint.
• Supervised 76 customer success and service staff; escalated services margin by 24% and revenue by 4%.
• Presided over a $27MM customer success portfolio; curtailed churn from 12% to 2%.
• Led Project Management Office (PMO); achieved 95% on time project delivery, enhancing customer satisfaction by 9%.

Professional Services Customer Success Executive Leadership Portfolio Management

Senior Director Program Management / Head of Incubator

E2open

Sep 2019 - Jan 2022 (2 years 4 months)

• Scaled incubator to 110; built logistics platforms, raised company and strategic partner revenues by 9-digits on $23MM budget.
• Led team across 4 continents; launched Global Logistics Orchestration (GLO) platform integrating 80% of company apps
• Built new LLP platform enabling a strategic partner's transition from low-margin carrier to high-margin logistics.

Product Development Strategic Partnerships Scaling Executive Leadership Artificial Intelligence Machine Learning Cloud Ecosystem

Director, Customer Success APAC

Coupa

Aug 2017 - Sep 2019 (2 years 1 month)

• Headed a 24-member SaaS customer success team, doubling services revenue and boosting margin by 15%.
• Implemented a PMO; drove partner enablement and network expansion in APAC.
• Oversaw integration of Gainsight with Salesforce; enhancing project tracking and stakeholder communication.

Executive Leadership Partnership Building Ecosystem Partnerships Professional Services Customer Success Management Business Development Strategy

Senior Manager Customer Success APAC

Coupa

Apr 2015 - Aug 2017 (2 years 4 months)

• Directed an 11-member team, optimizing Fortune 500 client supply chains, resulting in significant savings.
• Established partner network of top-tier and GSI firms for business development and scaling.
• Designed multi-app solutions with Machine Learning, Artificial Intelligence, Multi-Linear Programming and Data Cloud.
• Presided over board to validate multi-app solutions. Led field testing with

Customer Success Management Professional Services Subscription Services Enterprise Architecture Strategic Partnerships Business Expansion AI Machine Learning Product Innovation

Managing (Strategy) Consultant

EFESO Management Consultants

Sep 2012 - Apr 2015 (2 years 7 months)

• Provided strategy advisory for Fortune 100; achieved 9-digit OPEX savings through supply chain redesign.
• Headed projects teams to define and execute digital transformation programs
• Consulted a Pharma giant through M&As three transactions from candidate identification to deal closure.
• Implemented a project management office (PMO) and supply chain COEs.

Strategy Consulting Mergers And Acquisitions Corporate Development Digital Transformation Supply Chain Analytics Business Strategy

Corporate Business Controller FP&A

Footlocker

Jul 2010 - Sep 2012 (2 years 2 months)

• Budgetary Oversight: Managed a significant 220MM USD expense budget, consistently providing comprehensive monthly operations performance insights to the executive cadre.
• Strategic Corporate Development: Championed key acquisition strategies, with an emphasis on chains exceeding 50 outlets.
• Tech-Driven Efficiency Boost: Steered the migration of Corporate Finance (55 FTE) to a Azure cloud.

Corporate Development M&A Financial Control Valuation Strategy Project Management Software Azure Cross Functional Projects

Technical Solution Architect

Hycult Biotech

Feb 2009 - May 2010 (1 year 3 months)

Hycult develops vaccines and antibody research products such as immuno-assays

• Designed ISO27001-compliant vaccine production tracking system, powered by MS Access and SQL Server.

Enterprise Architecture ERP Software SQL Server UI Design Data Architecture

Master Business Administration (MBA)

Tilburg University

Sep 2008 - Dec 2009 (1 year 3 months)

Major: Financial Management

Business Administration Corporate Finance Finance Project Finance

(Site) Operations Director

Multipackers

Jan 2007 - Dec 2008 (1 year 11 months)

• Directed and managed operations team of 45 people composed of 11 different nationalities.
• Lead initiative to successfully obtain HACCP and IFS food safety certification for entire organization.
• Transformed operations to support vision of company ownership to pivot from non-food to food packaging.
• Oversaw RFP process and successful implementation of ERP system