Open to opportunities

Nicholli Rodriguez

@nichollirodriguez

Message

Experienced BPO professional specializing in customer service and operations.

Philippines

Message

What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to leverage my customer service expertise.

Hello! I am Nicholli Rodriguez, a dedicated BPO professional with extensive experience in enhancing customer experiences and streamlining operations. My background in Business Process Outsourcing has equipped me with the skills necessary to optimize processes and drive efficiency in various customer service roles.

Throughout my career, I have excelled in roles such as Patient Care Coordinator and Customer Service Representative, where I have honed my abilities in appointment scheduling, account maintenance, and travel reservations. I pride myself on my exceptional communication skills and my ability to collaborate effectively with clients to elevate their business processes to new heights.

Experience

Work history, roles, and key accomplishments

BPO Professional Email Specialist

Allesctech

Jan 2024 - Feb 2024 (1 month)

Experienced BPO professional specializing in email communication and customer service. Skilled in appointment scheduling, prescription refills, and medical inquiries, ensuring efficient patient care coordination.

BPO Customer Service Scheduling Data Analysis Client Communication Process Optimization Patient Care Coordination CRM Platforms

CSR Account Maintenance Specialist

Infosys

Jan 2023 - Jan 2024 (1 year)

Responsible for processing customer requests for account updates, including changes to contact information and payment preferences, ensuring high levels of customer satisfaction.

Customer Service Data Entry Communication Skills Problem Solving CRM Platforms Time Management

CSR Travel Reservations Specialist

WNS

Jan 2023 - Jan 2024 (1 year)

Provided customer support for airline, hotel, and car reservations. Assisted customers with booking changes and upgrades, ensuring a seamless travel experience.

Customer Service Communication Skills CRM Platforms Time Management

CSR/TSR Web Support

Telus International Philippines

Apr 2013 - May 2021 (8 years 1 month)

Assisted customers with website management and optimization, diagnosing and resolving functionality issues, ensuring a high level of customer satisfaction.