Open to opportunities

Nicholas Mauricio

@nicholasmauricio

Message

Customer Support Representative offering calm, fluent communication and effective remote issue resolution.

Brazil

Message

What I'm looking for

I’m looking for a remote customer support or call-based role with a stable schedule and a strong team environment, where I can provide calm, professional communication, resolve issues quickly, and ensure customers have a positive experience.

I’m a customer support professional with 3 years of experience handling phone and message-based communication in remote environments. I resolve customer issues by keeping interactions clear, professional, and customer-focused, while staying comfortable on daily calls and fast follow-ups.

In my current role, I communicate daily with tenants and customers to answer questions, handle phone calls and messaging conversations, and resolve misunderstandings and complaints effectively. I also assist with payments by providing clear instructions, troubleshoot problems through problem-solving and multitasking, and maintain remote work discipline to ensure every issue is fully resolved.

Experience

Work history, roles, and key accomplishments

Current

House manager

Current

Voltaire Ventures

Feb 2023 - Present (3 years 4 months)

"I've been working as house manager in VA format for over 3 years. So I have a lot of conversation and writing experience because of recurring activities in custumer support, emails respondings, problems solvings through out the years.