Mylla Vitoria
@myllavitoria
Customer Service Agent focused on fast, friendly support, written and real-time communication, and reliable problem-solving.
What I'm looking for
I’m a customer-focused professional with experience assisting customers in fast-paced, customer-interaction environments. I bring strong communication, multitasking, and a steady, service-quality mindset.
In my recent work, I supported customers through purchases, payments, and product information, resolving questions and concerns professionally. I also managed cash and card transactions accurately and maintained smooth service during busy periods.
I’m skilled in written communication, chat support, high-volume customer assistance, and problem solving. When situations get tense, I stay calm, use conflict resolution techniques, and collaborate with team members to keep operations running.
I’m motivated to grow professionally and I’m seeking a remote, customer service opportunity where I can deliver dependable support in both Portuguese and English, while continuing to strengthen my Spanish.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Freelancer
Jan 2018 - Jan 2025 (7 years)
Provided customer support in fast-paced, high-volume environments and handled multiple requests simultaneously. Delivered professional chat and written communication while maintaining service quality under pressure.
Customer Service Assistant
Freelancer
Jan 2017 - Jan 2018 (1 year)
Assisted customers with purchases, payments, and product information. Resolved customer questions and maintained friendly, professional service during busy periods.
Education
Degrees, certifications, and relevant coursework
Instituto de Ensino Nunes Alves
High School Diploma, High School
Completed high school at Instituto de Ensino Nunes Alves in Duque de Caxias.
English Course (Duque de Caxias)
English Course, English
2016 -
Completed an English course in Duque de Caxias.
Availability
Location
Authorized to work in
Job categories
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