Open to opportunities

Nicholas Lamprecht

@nicholaslamprecht

Message

Senior service and operations leader driving KPI-led profitability and CX gains.

South Africa

Message

What I'm looking for

I’m seeking senior service or operations roles where I can apply KPI discipline, network scaling and P&L stewardship to improve profitability and customer experience.

I am a senior operations and service leader with 20+ years scaling partner networks, service centres, and P&L across Southern Africa. I have led 250+ partners, delivered a 138% network expansion at Samsung, and launched multiple flagship CSP centres with embedded SLA governance.

Most recently I ran full P&L and automation for a 34-staff hospitality business, driving 31% year‑on‑year revenue growth through POS modernisation, recipe costing, inventory controls and weekly KPI cadences. I consistently reduce turnaround times, improve first-time-fix and lift NPS through triage redesign, parts pre-positioning and disciplined KPI review.

I bring strengths in P&L management, partner and vendor network expansion, SAP/CRM/WMS tooling, and people leadership. I seek service management and operations roles where continuous improvement and KPI discipline translate directly to profitability and outstanding customer experience.

Experience

Work history, roles, and key accomplishments

Director (Operations & P&L)

Grasslands Lifestyle (Pty) Ltd

Oct 2023 - Apr 2025 (1 year 6 months)

Modernised POS and inventory governance to grow revenue 31% (≈R4.4m → R6.7m), cut stock variance 25%, and improved gross margin ~11% through forecasting dashboards and SOP-driven controls.

P&L management Inventory Control KPI Cadence Staff Training Forecasting

Senior National Service Manager

Samsung Electronics SA

May 2019 - Sep 2023 (4 years 4 months)

Owned P&L for flagship service centres and led 250+ partners across SADC, driving 138% network expansion, improved FTF/TAT and raised NPS via triage, parts pre-positioning and SLA governance.

Service Operations SLA Management Parts Management Change Management

B2B Manager

Samsung Electronics SA

Feb 2016 - Mar 2019 (3 years 1 month)

Led national B2B service operations, implemented account-level KPI packs and tightened stock governance to meet enterprise SLAs and reduce service leakage.

Account Management SLA

Assistant B2B Manager

Samsung Electronics SA

Mar 2013 - Jan 2016 (2 years 10 months)

Aligned B2B sales and service delivery, managed warranty and service code systems in SAP, and delivered training to improve technical proficiency and service continuity.

Training Warranty Management Data Integrity Technical Enablement

Service Manager & Samsung Product Specialist

Canon Smart Office Connexion

Oct 2008 - Feb 2013 (4 years 4 months)

Managed end-to-end service operations, trained nationwide technicians on Samsung products, and managed JD Group key account to meet SLA and improve first-time-fix.

Service Management Technician SLA Key Account Management Install Lifecycle Performance Management Customer Feedback

Service Manager - Office Automation

Canon - Fusion West

Sep 2007 - Sep 2008 (1 year)

Ran workshop and field service operations to meet SLAs, improved CSAT and first-time-fix through training, cadence and KPI-driven corrective actions.

Field Services SLA KPI Cadence

Area Manager - Training & Support

Motion Business Solutions

Jan 2004 - Sep 2007 (3 years 8 months)

Directed service controllers and field technicians, optimised dispatch to improve TAT and FTF, and designed training programmes to upskill regional teams.

Optimal Dispatch Training Development Remote Support Technician Matching TAT Reduction